Travis Larsen

Experience

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  Educational Institution

  Nov 1996 - Sept 1998

  Office Manager/Travel Agent

  * Managed 15 travel agents and the accounting department in the Provo office.* Resolved escalated customer and employee concerns.* Assisted in making reservations on cruises, airlines, tours, car rentals and hotel accommodations.* Incharge of the vacation schedule, daily deposits and closing of office at end of the business day.

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  Advantage Wireless

  Oct 1998 - Oct 2000

  Manager

  * Managed 8 sales employees.* Resolved customer and employee concerns.* In charge of all the daily aspects of running the Orem and West Jordan stores, this included: scheduling, ordering of inventory, daily deposits, and time sheets.payroll.* Assisted in the sale of wireless plans and accessories.

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  CenturyLink

  Nov 2000 - May 2006

  Customer Communications Tech

  * Support Service Delivery Coordinator in formulation and providing solutions for customer's service requests.* Utilize and interpret documentation and methods and procedures to solve problems. Utilize process flow to analyze and manage work efforts.* Manage and coordinate work efforts by interfacing with several work groups, both internal and external.* Read, interpret and complete detailed design work and update database assignments.* Utilize remote test vehicles (transport and switching), to interpret testing results, error messages to locate fault and ensure end-to-end service continuity.* Ensure coordinated tests are completed when required and activate end-to-end service.Coordinate activities with vendors, outside technicians, testers, and translation groups.* Perform test procedures and analyze test results to isolate and determine type of service problem and to assist in restoration of service.* Interface with customers to keep them informed of status of service, and to confirm proper service has been provisioned and restored. Show less

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  Lumen Technologies

  Jun 2006 - now

  Manager Customer Design and Implementation

  * Manage eighteen customer communication technicians.* Work with upper management to achieve objectives and goals.* Coordinate work efforts by interfacing with several work groups, both internal and external.* Coordinate training in the department.* Work with load resource manager to ensure proper employee coverage.* Work with upper management on special projects.