Lala Ndao

Experience

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  Victoria's Secret

  Oct 2017 - Jan 2018

  Sales & Support Generalist
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  Cognizant

  Aug 2021 - Sept 2022

  IoT Engineer
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  Ford Motor Company

  Sept 2021 - Jul 2022

  Junior Java Developer

  - Participated in paired/test-driven development prior to production deployment.- Successfully implemented bug fixes to ensure code quality and proper functionality.- Outlined test strategy, wrote unit test cases, and analyzed/reported test results to preventpotential defects and code vulnerability.- Helped ensure software maintenance by debugging and refactoring code base.

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  OnePlan

  Dec 2022 - Oct 2023

  Support Engineer

  • Developed a deep understanding of the OnePlan products and Microsoft technologies includingPower Platform, SharePoint, Teams and Office 365.• Troubleshot technical issues to establish the root cause of problem and provided a solution.• Reproduced customer issues, filed bug reports, acted as the bridge between customers anddevelopers.• Distributed knowledge and experience gained of OnePlan products with internal teams and clients.• Worked closely with clients and Customer Success team to ensure the seamless handover ofapplications and services into the production environment.• Performed testing to ensure the enhancement and bug fixes performs as designed. Show less

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  Government of Canada

  Oct 2023 - now

  Information Analyst

  • Responsible for reviewing and analyzing documents to identify and redact sensitive information instrict accordance with privacy regulations.• Ensure verification and quality control of protected documents using Foxit PDF Editor.• Evaluate and protect all third-party information related to the offender.• Protect all information related to the security of the institution or the individual.• Update claim progression board while monitoring the progress of active claims through Excel orother applicable software programs.• Read and analyze offender’s legal, medical and institutional documents related to theirimprisonment.• Collaborate with internal, external partners and/or customers.• Apply and interpret provisions of policy or legislation. Show less