Dan Darragh

Experience

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  Hobbycraft

  Nov 2005 - Feb 2006

  Cashier/Retail Assistant

  Very similar to my role at Homebase as detailed above, but also included working and covering shifts during the busy holiday period and ensuring flexibility, commitment and availability to do this when required. This role provided me with my first experience working within both the retail and client services industries.

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  Homebase

  Mar 2007 - Oct 2007

  Cashier/Retail Assistant

  Cashier and retail assistant at a local Homebase-DIY store. Responsibilities included general shop floor duties such as staking of shelves and ordering of items on display, as well as providing a friendly face of the company when interacting with store customers. Also operated a cashier till and processed/handled cash and card payments in a safe and responsible manner.

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  Coventry City Council

  Oct 2007 - Sept 2008

  Choice based Lettings Clerk

  Main job role revolved around processing social housing applications onto the Coventry Homefinder system. Following successful integration into this role, I then moved onto more complex areas of the job including flagging up those applications requiring special attention/priority service and training other members of staff on how to work the system. Gained a large amount of communication/customer service experience as I was also required to provide advice to clients on the status of their application both in person and on the phone on a daily basis. This role also included basic clerical duties such as scanning. printing, photocopying and filing. Following a short career sabbatical to perform some volunteer work abroad, I was invited back to my position until I began my University education. Show less

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  Coventry City Council

  Aug 2009 - Sept 2009

  Technical Assistant

  Support role in Coventry City Council’s IT department (known as Desktop-Delivery), helping to deal with general IT queries across all council departments, as well as providing information regarding the then ongoing council-wide transition from Microsoft 2000 to XP. Also assisted with the ABC (A Better Council) cost-saving Scheme which including the identification and retrieval of old computer hardware which was no longer in use and could be reallocated to other departments. This role helped me to develop problem-solving capabilities and broaden my IT skills. Show less

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  Lancaster University

  Nov 2011 - Jun 2012

  Lancaster University Alumni and Development Call Team Member

  Call Team Member and Fundraiser for the Alumni and Development Team's Friends Programme. The primary duty of this role was to contact alumni and former faculty members of the University in order to update their contact information, raise awareness of ongoing research and events within the University and gain contributions and support, both financial and otherwise, towards the University's Friends Programme. Such contributions would go towards funding research, scholarships, societies, colleges and student projects. Within the role I gain the award of 'Caller of the Week' after earning more than 1ks worth of support through working two 3-hour shifts. Show less

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  Lancaster University Students' Union

  Jun 2012 - Jul 2012

  Green Lancaster Assistant

  Van driver and assistant for the Student Unions environmental 'Green Lancaster - Exodus'​ Project, in which I was in charge of driving the team around the University’s campus in a rental van to collect, transport and store items such as TVs, kitchenware, and clothes, which would then be donated and passed-on to a selection of local charitable organisations. Other duties involved included advertising and marketing of the project to the student populace across the University's campus, the set-up and maintenance of each of the collection points and providing support and cover during instances of sickness and unauthorised leave by other team members. Show less

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  Deutsche Bank

  Dec 2012 - May 2016

  Senior Client Service Analyst

  Client Service Officer for tier one and tier three global financial custody clients including dealing with day-to-day business enquiries related to settlement of OTC transactions. Initially hired as an Intern on the Deutsche Bank 'Train to Hire' scheme, promoted twice to Analyst and then Senior Analyst. Duties included - The invoicing of clients correctly for services tendered.- Providing customer education on financial products and systems offered - Liaising on a daily basis with numerous third-parties (incl. sub-custodians, agents and central security depositories) whilst ensuring client confidentiality regulations are upheld- Ensuring regulations regarding risk and compliance are strictly adhered to in all aspects of banking policy and continually contributing - Building productive relationships across various financial divisions to ensure that clients experience the best possible service when selecting DB to be their financial custodian. Experience gained includes:- Proficiency in using financial systems such as the SWIFT messaging and the DB Trader applications, as well as market systems such as MyStateStreet, Creation Online and Cascade. - Working knowledge of domestic and cross-border settlement procedures for several security depositorys, primarily within Western Europe but also DTC and the CSD, including the ongoing changes within some of these markets (such as the T2S introduction within West Europe)- Awareness and adherence to the strict timing deadlines involved in trade settlement as well as the various criteria required for OTC transactions (BIC codes, IBAN codes, ISIN codes etc).- Providing a world-class custodian service at one of the top investment financial institutions in the world. - I also performed the role of deputy team-leader on my team, the responsibilities of which include people management, attending various conference calls, providing KPI and capacity reports to higher management and handling potential escalations. Show less

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  Schindler Group

  Mar 2017 - Jun 2017

  Key Accounts Administrator

  First point of contact for one of Schindler UKs biggest clients, the responsibilities of which included:- Handling queries regarding a range of topics including invoicing, lift/escalator maintenance, out of action equipment, joint meets with facility managers etc.- Networking and building strong working relationships with internal teams and Schindler engineers to ensure all lift outages are dealt with properly and swiftly and that the utmost is being done to ensure the provisions within the contract are upheld to the highest standard.- Providing support to the Account Manager including escalating any potential issues, running monthly data analysis reports on client queries to ensure all KPIs are met and tracking/inputting correct invoice information.- Working knowledge of the SAP information database, as well as further skills gained in Microsoft Office Excel such as Pivot tables and V-LookUps. Show less

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  Nates Place Backpackers

  Feb 2018 - Oct 2018

  Events Manager

  Events Manager for a backpacker hostel, responsible for arranging nightly events for paying guests that included movie nights, game nights, BBQ and free food nights, pub crawls, pub quizzes etc. I was to be the friendly face of the hostel, welcoming new guests, including everyone in each activity, as well as ensuring all events were covered within the weekly events budget and all receipts were kept for expense claims.

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  Probe

  Mar 2018 - Sept 2018

  Customer Service Helpdesk Agent

  To answer inbound phone calls for the Australian Taxation Office (ATO) regarding technical issues experienced by clients when trying to submit their tax returns including browser and software issues. My role was to either resolve or escalate technical issues over the phone by using various online articles to run through a list of solutions correlating to the specific problem. I had to gain the ability to successfully guide users via telephone only (i.e without seeing their computer screen) to perform various tasks in order to resolve their issues. If the problem could not be resolved after all steps in the article had been taken, I would then have to escalate to our level two team for further investigation. I also had to adhere to all KPIs which included completing 88% of my calls under ten minutes, pass fortnightly quality assurance checks and resolved 95% of all calls I received without escalating to the level two team. Show less

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  Savings Champion

  Jan 2019 - now

  I manage and have oversight of both the research and client services teams, ensuring all tasks, contracts and agreements are completed within agreed timescales and personnel are managed and supported to fulfil their roles. This includes completing general managerial tasks including regular reviews and feedback of staff performance, high-level responsibility for the performance of the direct reports under me and resolving any personnel or performance issues. I have full oversight of our database of over 70,000 cash savings products, including overall responsibility to ensure the accuracy and completeness of the data, and manage the deliver of the client cash advice service, including working alongside financial advisers to ensure high value client needs are met and client interactions are supported with my expertise.I have a large amount of sales experience within my current role, as I am primarily responsible for sourcing new data sales contracts, including fostering new relationships, detailing the benefits of our services and how we can successfully integrate with new partners, negotiating price points and invoicing accordingly. I also have responsibility for following up on our contracts to ensure the agreed upon service is being provided to the required level, and to look out for better ways to improve working relationships.I was the lead project manager in the creation and deliver of Savings Champion's new cash savings platform, the Savers Hub, and I also have managed and ran the Savings Champion Savings Award's campaign for the past three years, including judging the awards, managing the promotion of the awards and presenting the benefits of purchasing one of our awards packages, securing sales. Show less Client Relationship Manager at Savings Champion, an independent cash savings website, created to help savers make the most out of the full market of cash savings available in the UK. We are a sister company to The Private Office, who are an Independent Financial Advisers, and are part of the wider Advice Champion.co.uk group. I specialize in providing unbiased, independent cash advice in a bespoke service, the clients of which it is my job to manage. This includes creating quarterly reviews with recommendations on both variable rate accounts and maturing fixed term products, ensuring MI and accounting of the service is correct and clients are billed accordingly, and introducing new clients to the cash savings business through initial telephone call inquiries. I also liaise frequently with internal stakeholders, as well as advisers at our sister company TPO, to ensure our savings data is communicated correctly and accurately to both IFAs and their clients. Show less

  • Research And Development Manager

    Feb 2021 - now

  • Client Relationship Manager

    Jan 2019 - Feb 2021