Suleman Hadi

Experience

• 

  Institute of Administrative Management

  Jan 2007 - now

  Fellow (FinstAM)

  The Institute of Administrative Management (IAM) is the oldest management Institute in the UK having inspired professional business managers and administrators since 1915.The Institute focuses on developing professional administrators, administrative managers, and business leaders. We do this through our membership services and qualification programmes to help individuals develop skills, build successful careers, and fulfil their potential. I studied several cources including a Diploma and an Advance Diploma as a developing Administrative Manager and acquired professional skills in Decision Making, Administration of Organizational Resources, HRM, Project Management, and Business Analysis. While studying put different analysis tools such as MS Projects, MS Excel, PRINCE2, SQL, to practice. Currently a fellow member of the institute and contribute to it's various projects. Show less

• 

  Clarks

  Feb 2007 - Oct 2012

  Branch Manager

  I have worked with Clarks International Limited for nearly five years. I have been on various roles starting as a stockroom boy to a cluster manager for a leading Clarks Franchisee (£7m combined turnover), managing 5 stores in London. As a manager I have been responsible for a combined team of 50 PT and FT employees including several assistant branch managers, and team leaders. Given the commerciality, reputation and brand image of Clarks I had to go through many training programmes including visual merchandising, sales forecasts, sales analysis, HR management, and Change management. I also helped conduct internal audits, H&S audits, and talent and skill audit for internal succession. Apart from various other responsibilities I was undertaking the following;• Setting KPI Standards for sales teams• Sales analysis and Crib Sheets generation to help forecast sales and identify key products.• Visual Merchandising, store layouts, seasonal changes and prioritising products.• Commercial Decision Making, market research, trend analysis, and planning. • Human Resource Management including recruitment, payroll, internal training and coaching, product training, weekly meetings, and conference calling. • Sales Planning & Analysis for all stores of different turnovers. • Customer Care and Support, complaint resolution.• Reward management and individual competitiveness Show less

• 

  TK MAXX

  Sept 2008 - Jan 2009

  Sales Specialist

  • Ensured excellent customer care and efficient complaint resolution• Developed visual merchandising plans for increasing sales• Helped floor managers with floor management, sales targets, and goal setting activities• Worked on different department with a diverse range of products, including diverse shoe brands

• 

  Tesco

  Dec 2011 - Jan 2013

  Customer Services

  • Joined Tesco Management Options Scheme for Retail Management• Deliver Excellent Customer Service and day to day Problem Solving• Responsible for the Customer Service front Operations, Customer Complaint management, Refunds and replacements, and High Street operations.• Worked as an acting manager for the relevant department on a number of occasions. • Responsible for the waste and shrink management for the front line.• Responsible for the smooth running of Automated Self Service Machines. Show less

• 

  Abellio Group

  Jan 2013 - May 2015

  Revenue Protection Inspector

  • Revenue Protection across Customer Care Functions.• Drafting Witness Statements for the relevant Courts to prosecute offenders.• Drafting quality reports on Revenue at Risk, Anti-Social behaviour, unauthorised Trespass and other offences covered by Railway Byelaws, and Railway Regulation Act.• Conducting Investigative Interviews with customers for detecting fraud.• Confident to resolve conflicts with a desired outcome. • Court attendance in diverse revenue fraud cases.• Case Presentation skills • Successful Presentation of Evidence (SPOE)• Work closely with Team Manager to devise strategy for Revenue Protection in our region. • Participate in special exercises in collaboration with British Transport Police, Met. Police (Anti-Drug Drive), and Transport for London Show less

• 

  The Honourable Society of Lincoln's Inn

  May 2015 - now

  Member

  Lincoln's Inn is one of the four Inns of Court. The Inns of Court have played a fundamental role in preparing students for Call to the Bar and their progress to professional competence as barristers for many centuries. With that role at its heart, it is nonetheless a very multifarious organisation: a collegiate and educational institution, a membership organisation, a professional body, a landlord, a custodian of historic buildings, a banqueting venue and a tourist attraction.

• 

  MTR Elizabeth line

  May 2015 - now

  Revenue Protection Officer

  MTR Corporation (Crossrail) Limited, a 100% owned subsidiary of MTR Corporation who were awarded the concession for operating the new Crossrail services across London. At the MTR Crossrail I work closely with the Director, and Heads of Operations for Customer Care, Stations and Revenue Departments to implement the MTR Crossrail Revenue Protection strategy, ensure the delivery of excellent customer service projects, and protect revenue by detecting and deterring revenue frauds. In addition to my role as a Revenue Officer, I am also entrusted with the responsibilities of team management as a first line of contact for various departments to efficiently allocate our key resources. A summary of my role involve; • Person in Charge (PIC) for first line of communication. • Intel gathering on potential revenue losses and revenue at risk.• Keeping the key stakeholders informed about the impact of various strategies. • Revenue Protection and Fraud prevention• Drafting Witness Statements for the relevant Courts to prosecute offenders.• Conducting Investigative Interviews with customers for detecting fraud.• Successful Presentation of Evidence (SPOE)• Work closely with Team Manager to devise strategy for Revenue Protection in our region.• Participate in special exercises in collaboration with British Transport Police, Met. Police (Anti-Drug Drive), and Transport for London Show less

• 

  CIRO | Chartered Institution of Railway Operators

  Jul 2015 - now

  Affiliate
• 

  Chartered Institute of Arbitrators (CIArb)

  Apr 2016 - now

  Student Member