
David Graves
Client Services Trainer

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About me
Training Verification Manager at Network Rail
Education

Royal Air Force College Cranwell
2008 - 2009Level 5 Certificate Institute of Leadership and Management Level 5 CertificateThe Level 5 Certificate in Management & Leadership gives managers the opportunity to enhance the personal and technical skills necessary for successful high-level management. This nationally-recognised qualification is accredited by the UK's leading management body, the Chartered Management Institute. It gives candidates expert guidance on contemporary management issues from experienced facilitators. Candidates will leave with a wealth of knowledge and a qualification that proves they have the… Show more The Level 5 Certificate in Management & Leadership gives managers the opportunity to enhance the personal and technical skills necessary for successful high-level management. This nationally-recognised qualification is accredited by the UK's leading management body, the Chartered Management Institute. It gives candidates expert guidance on contemporary management issues from experienced facilitators. Candidates will leave with a wealth of knowledge and a qualification that proves they have the skills necessary to drive business success. Show less

University of Birmingham
2006 - 2007MA Non-Profit/Public/Organizational Management MeritManagement Course that had a focus on the heritage sector. Included modules in• Leadership and Management• Financial Planning• Marketing• Conservation• Interpretation and Education

Keele University
1997 - 2001BSc Geology with GeographyActivities and Societies: Founder, First President of the Keele Hiking Club Geology with Geography Jt Hons BSc

Keele University
2002 - 2003PGCE Further/Adult EducationActivities and Societies: Hiking Club Developed the PGCE Geography students webpage, allowing students to upload and share lesson ideas, tips, advice and content.
Experience

Windsor Life Assurance
Jan 2001 - Jan 2002Client Services Trainer• Identified training and development needs within the organisation through the completion of training needs analysis and via appraisals and regular consultation with line managers.• Designed and developed training and development programmes based on both the organisation's and employee needs.• Delivered pioneering and enjoyable training to staff linked to company core themes and competencies.• Developed a self taught package of sales training tools.• Supported line managers and trainers in solving specific training problems, on a one-to-one or group basis. Show less

The Royal Air Force Museum
Jan 2004 - Jan 2005Education Officer• Supported the Education Manager in the development and delivery of education • Specialised in developing an online presence for the major new National Cold War Experience. Focusing on KS3 and KS4/5 learners.• Enhanced and developed volunteers by passing on specialist knowledge, techniques and skills• Worked as part of the team to deliver education packages• Researched and implemented new and agreed techniques and programs • Used a wide variety of techniques to interpret the collection, and made it accessible to a large audiences • Supported the development of, and implementation of new educational programs • Assisted with generating revenue for the museum by identifying business opportunities Show less

The Sutherland School
Sept 2005 - Jul 2006Secondary School Teacher• Designed, developed and delivered creative teaching to secondary school pupils.• Catered for pastoral care needs of young adults.
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Royal Air Force (RAF)
Jul 2007 - Jul 2010Officer• Ensured delivery of world class leadership training, using SMART goals, for a demanding military client• Worked to integrate Functional skills in Maths, English and IT into service personnel education• Logged KPI’s in accordance with government standards• Worked to developed STEM recruitment avenues in engineering and communication training• Reinvigorated and realigned accreditation cells to achieve significant time and cost savings• Maintained contact with senior stakeholders to ensure the product of training was relevant to the front line• Project managed the creation of new learning suites and the associated switch in external course providers• Line managed a team of trainers and airmen Show less

The Culture Trust Luton
Aug 2010 - Oct 2014• Managed and co-ordinate the Luton remembers the First World War project strands to ensure the successful delivery of the programme.• Ensured that plans were based on the desired outcomes of the programme, and that consultation and evaluation were embedded in each strand of the programme from its outset.• Stimulated and co-ordinated partnerships with University of Bedfordshire, the third sector and other bodies to ensure the programme was inclusive in its delivery mechanism. Ensured the appropriate representation on both the steering group, the project management group and in the project’s delivery.• Achieved the successful take-up of the programme by establishing detailed groundwork and preparation with participants, tested the appropriateness and popularity of the proposed activities and amended them where necessary.• Lead the reporting of the programme to the Luton Cultural Services Trust board, and to the Heritage Lottery Fund. Ensured all local monitoring and evaluation fed in to the steering group’s requirements.• Co-ordinated project steering group and project management meetings, ensured effective communication and feedback between the groups and those working on the programmes.• Managed, monitored and delegated the budget, reporting progress to the national and local steering group, to ensure that the spend profile was accurate and maintained.• Acted as the main contact for the programme for press and publicity requirements, ensured accurate and positive coverage for the programme and monitored it as part of the evaluation process. Show less • Designed appropriate learning solutions to address business performance requirements.Created a series of environmental education courses• Embedded STEM into learning curriculum where appropriate• Responded to changing demands of curriculum• Consulted and collaborated with team and customers – both internally and externally – to establish training requirements and learning needs aligned to business goals.• Delivered learning outcomes using engaging coaching methods, elearning and seminars.• Maintained a schedule of training and records of learning solutions delivered, using advanced IT skills to create the database. • Developed suitable action plans following evaluation of learning and development activity• Refreshed the website and virtual learning platform, developing elearning content.• Developed appropriate marketing response in collaboration with marketing cell. Show less
WWI Project Officer
Aug 2013 - Oct 2014Formal Learning Officer
Aug 2010 - Aug 2013

National Army Museum
Oct 2014 - Jul 2015ContractorResponsible for:-• Lead on the preparation, delivery and evaluation of nationwide outreach programs and related activities as part of the Building for the Future Activity Plan.• Established positive working relationships with regional and national museums.• Managed contractors and suppliers for learning and outreach program.• Boosted profile of Waterloo 200 bicentennial.• Created online learning packages for schools. • Developed, maintained and managed the formal and informal learning materials and resources, with special responsibility for the National Army Museum Handling Collection.• Working with Regimental and Corps Museums, and other Activity Plan project partners. Show less

UK Ministry of Defence
Aug 2015 - Dec 2017SO2 DSAT - Training Manager - C2Duties include:-• Managing the Team responsible for the below, as well as delivering same outputs.• Designing, delivering and developing all DCTS courses, specifically the Defence Systems Approach to Training (DSAT) management and practitioner training courses. • Designing and developing course materials and support resources. • Providing specialist training advice and guidance to the wider Defence community. • Participating in evaluation activities and the validation of DCTS outputs.• Designing and developing advice and guidance documentation (Defence Training Support Manuals).• Conducting training and development research and development activities.• Representing DCTS externally at meetings/conferences etc.• Line managing ICT support provision within the establishment.Courses managed and taught include:-AuditInternal ValidationExternal ValidationDefence Training ManagerTraining Needs AnalysisTraining Design. Show less

Network Rail
Jan 2018 - nowLead the competence verification strategy, ensuring internal training is effective and consistent with other industry leadersEnsure all NR Training centres are fit for purpose, and train iaw. standards and guidelinesLead the QA and Evaluation teams, oversee safety across NR TrainingAuthor Quality Management Standards iaw. all legislation, policies and standardsEnsure all training products meet the needs of customers, help to enhance engagement, efficiency, and effectiveness; and drive home our NR safety culture. Show less Manage the Traction & Rolling Stock, Off-track and Lineside portfolios for NR Route Services. Ensure that all training/competence requirements are scoped and resourced accordingly via liaison with Senior Learning Designers, and Learning Designers/Media Developers.Manage projects throughout, problem solve and facilitate the creation of training solutions.Act as POC to access the creation of new training within portfolio.Work closely with Heads of Discipline to ensure a safe, efficient and professional workforce. Show less
Training Verification Manager
Oct 2021 - nowTraining Portfolio Manager
Nov 2018 - Oct 2021Senior Learning Designer
Jun 2018 - Nov 2018Learning Designer
Jan 2018 - Nov 2018
Licenses & Certifications

ISO9001:2015 Lead Auditor/Auditor
BywaterMar 2017
Languages
- enEnglish
- geGerman
- itItalian
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