Adam Cox

Experience

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  GE Consumer Finance

  Jan 2002 - Apr 2004

  Telecom Specialist

  Responsible for the day to day running of expanding telephony infrastructure. My duties involved 2nd /3rd line support to 500 telephone uses and 200 ACD agents on a Nortel Meridian platform. Implantation management of Aspect Unison dialler, NiCE log and Symposium platforms.

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  GE Capital

  Apr 2004 - Dec 2016

  Voice & Data Infrastructure Analyst

  Voice & Data SME delivering implementation and support services confirming to industry best practices such as ITIL. Duties include IT security compliance across supported platforms, Stakeholder and Change management ensuring implementation and changes are well documented, agreed and all necessary parties are engaged. 2nd/3rd line support across voice platforms as well as production and review of internal implementation and support documentation. Representative for Voice and Data technologies at CAB and Incident Management processes.Avaya CM, Avaya AES, Avaya CMS , Avaya AAEP, Avaya Aura Messaging, Avaya Modular Messaging, Avaya DECT, Avaya Session Manager, Aspect UIP, Aspect ALM, Nice Interaction, Cisco IOS, Checkpoint, Exinda, Linux/Unix. Show less

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  Bourne Leisure

  Jan 2017 - now

  Technical Analyst