Megan Day

Experience

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  Katahdin Valley Health Center

  Mar 2007 - now

  I am a Practice Manager responsible for the daily operations of four Federally Qualified Health Centers. My role is to ensure a smooth workflow and optimum productivity while ensuring patient satisfaction, and employee engagement. Provide support, leadership, and management of all Health Center employees to assure best practices and excellence in customer service are delivered consistently at each customer touchpoint. I have been with the organization for fifteen years. I am currently responsible for overseeing the daily operations of four of our seven sites which provide primary care, dental, pharmacy, behavioral health, optometry, podiatry, chiropractic, physical therapy, and massage services.In this role I am additionally responsible for maintaining a consistent marketing program across all locations, updating policies and procedures and the implementation of new programs. Most recently I assisted in the implementation of a program specifically designed to assist our pediatric patients get the care they need. I assisted in developing this program from the early stages to where it stands now. Including marketing, community events, and project management. Show less As the eligibility coordinator I supervised a team of dynamic professionals spread across all the organizations facilities who assisted our customers with our Sliding Fee Discount Program, Prescription Assistance Program, Medicaid enrollment. Affordable Care Act enrollment, and general assistance for the community. In this role I was responsible for developing a media campaign to increase community awareness of our services. While overseeing the department we surpassed a ambitious goal in rural Maine of saving our customers over a million dollars on their prescription costs due in part to continued efforts to implement an effective marketing strategy. I was able to grow the department from a one person team to where it stands now of a six person team. During my time in this role I also assisted in the implementation of our first pharmacy location, taking the project management role for the mail order portion of the pharmacy where our team built the program from the ground up. Show less

  • Health Records Manager

    Feb 2024 - now

  • Practice Manager

    Nov 2017 - Nov 2024

  • Eligibility Coordinator

    Jan 2013 - Nov 2017

  • Eligibility Specialist

    Apr 2008 - Jan 2013

  • Front Desk Staff

    Mar 2007 - Apr 2008