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ALEX SANTOS

ALEX SANTOS

Animator

Followers of ALEX SANTOS3000 followers
location of ALEX SANTOSCartagena, Región de Murcia, Spain

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  • Timeline

  • About me

    Owner & Restaurant Manager in APOTEOSIS EVENTS (old El Secreto Lounge Restaurant) Businessman, Restaurant Manager, Marketing Process

  • Education

    • Universidade Federal de Pernambuco

      1999 - 2002
      University degree Physical Education

      Physical EducationUniversity degreeThis course provides the ability to improving the quality of life by training professionals with expertise in the area of physical education, to serve the community with professional interventions through different expressions and manifestations of physical activity / human movement.

    • Johnson and Wales University

      2007 - 2007
      The 21st Century Manager Management

      Management Development Program for Costa CruiseHours: 10 hours in 3 days

    • Johnson and Wales University

      2007 - 2007
      Management The 21st Century Manager

      Management Development Program for Costa CruiseHours: 10 hours in 3 days

  • Experience

    • Blue Tree Hotels E Resorts Do Brasil

      Jan 1999 - Sept 2000
      Animator

      Animator.coordinator of physical activities and sports activities in the Resort.I demonstrated great learning ability in the entertainment industry and was tipped to work on the staff of another large hotel.

    • Summerville beach resort

      Oct 2000 - Jan 2003
      Animator Coordinator

      Animator CoordinatorCoordinator of all the entertainment and Leisure in the Resort.Another great moment in my professional life. I learned a lot and gained more interesting spaces in the hotel sector.

    • Nannai Resort & Spa

      Mar 2003 - Feb 2004
      Manager Sport and Leisure

      Manager Sport and Leisure.Manager all the entertainment and Leisure in the Resort.I participated in the opening team of the hotel and the final facilities for the opening. I created the first program of activities for hotel entertainment and enabled the first team of sports and leisure.

    • Costa Crociere S.p.A.

      Nov 2004 - Aug 2007
      Sports instructor and Animator

      Sports instructor and AnimatorCoordinator of Animation, physical activities and sports activities for guests.

    • Costa Crociere S.p.A.

      Oct 2007 - Sept 2009
      Internetional Portuguese Host

      Complaints Management, ensure customer satisfaction of Brazilian and Portuguese guests. Translations, announcements, travel talk in and out, increase the company revenue of this guests.

    • WIN RH

      Mar 2012 - Sept 2013
      Business Man and Administrator

      WIN RH - Work International Networking - in Recife, Brazil.Business Man and Administrator.Company of Selection and agency of workforce/employee: Responsible of the accounting, administration, procedures, legal and fiscal control of the company. Also responsible for the analysis of curriculums, assessment of candidates for admission interviews and contracting processes.I do this to help the company Costa Cruise to find good employees for the hotel section.

    • Costa Cruises

      Oct 2012 - Mar 2019

      take care of the satisfaction and loyalty of guests, dealing with complaints and suggestions. My performance in problem solving is high to ensure overall customer ́s satisfaction. I promote special events and activities to develop the feeling of exclusivity for our special guests, as well as priorities and special services for VIPs, Journalists, Handicap people, etc. As representative for Groups and Incentives guests, I sell products and services, and I organize activities according to client ́s requests like conference, cocktails party, coffee break, seminaries, always exceeding guest’s expectations. I take part of the team who is managing activities and ideas to increase and reach Company Revenue targets. The NPS of the group’s Tour Leader is very high, all their requests are satisfied and their needs anticipated, consequently they are always satisfied with the assistance I provide to them and their groups. Show less

      • Guest Relation Manager (Gerente de Relações Públicas)

        Nov 2009 - Mar 2019

      • Human Resource Facilitator

        Oct 2012 - Mar 2013

    • El Secreto Lounge Restaurant

      Oct 2019 - now
      Owner and Restaurant Manager

  • Licenses & Certifications

    • For WIN RH - ISO 9001 Standard for Quality Management System of Seafarer Manning Offices

      Bureau Veritas Group
      Jun 2013

  • Volunteer Experience

    • Chef Senior Escoteiro

      Issued by União dos Escoteiros do Brasil on Jan 1998
      União dos Escoteiros do BrasilAssociated with ALEX SANTOS