
Mark Floro
Chief Operating Officer

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About me
Owner and Chief Financial Officer
Education

Medical University of South Carolina
-Masters Health Services Administration
University of Kentucky
-Bachelor of Science Accounting
Experience

HealthSouth
Jan 1991 - Jan 2001Chief Operating OfficerAdministrator / COO, HEALTHSOUTH of Central Kentucky – Elizabethtown, KY (1999-2001)

Wellmont Health System
Jan 2001 - Jan 2004Corporate Senior Vice President | President and Chief Executive Officer - Lonesome Pine HospitalCorporate Senior Vice President - Wellmont Health System, Kingsport, TN and President and Chief Executive Officer - Lonesome Pine Hospital

Kindred Healthcare
Aug 2004 - Nov 2005CEO Kindred HospitalRecruited to open a new 67-bed long-term acute care hospital (LTACH) and drive business development, financial management, patient services, physician recruiting, and culture-building activities. Spearheaded initiatives instrumental in the successful launch of the facility, including medical staff recruiting, negotiating outside service contracts, establishing transfer agreements with local hospitals, and formation of a cohesive executive team. Led all aspects of the hospital, including marketing/business development, quality, nursing, HR, and finance. Show less

Kettering Health Network
Dec 2005 - Jul 2019Selected for an expanded role to lead operations for a $228M inpatient/outpatient clinical services group, which included 2 hospitals, 14 offsite ambulatory facilities, and 6 on-campus OP centers. Managed all aspects of the organization, including strategic planning, operations, P&L management/budgeting, patient recruitment, talent acquisition, and culture building. Provided budgets to department leaders, regularly reported variances, and held leaders accountable for financial commitments. Championed process improvement, contracting, patient care, and employee engagement initiatives to bolster the P&L, create a productive culture, and optimize the patient experience. Served on the senior leadership team and led a team of 250 employees across 10 departments. Show less Accepted an expanded role to lead operations for a physician network (22 practices and 70 physicians) across Neurosurgery, Cardiology, Vascular/Thoracic, Trauma Surgery, Medical and Radiation Oncology, Orthopedic Surgery, Gastroenterology and Psychiatry specialties. Recruited physicians and residents to the network, executed employment agreements, and thoroughly on-boarded new hires. Developed revenue-boosting initiatives and managed a team of 22 professionals who helped the organization execute effectively. Established quality standards used in bonus plans, designed/implemented standards of practice, and built the organizational structure for the Specialty Care Services group. Show less Recruited to lead a team of 28 professionals who provided operational, patient service, facilities, revenue cycle, and cultural support to 5 outpatient clinics and teaching facilities where the underserved and uninsured population of Dayton, Ohio were provided care. Developed strategic plans that maximized P&L performance, delivered exceptional patient care, streamlined processes, and optimized resource utilization. Created and implemented professional practice standards for quality of care, professional staff development, policies and procedures, and evidence-based practices within Grandview’s ambulatory residency training programs. Routinely assessed employee morale and deployed action plans that increased engagement. Show less
Director of Clinical Services (multi-facilities)
Jun 2012 - Jul 2019Director of Specialty Care Operations
Oct 2010 - Jun 2012Director of Grandview Ambulatory Health Centers
Dec 2005 - Oct 2010

Midwest Counseling Centers of Ohio, Inc.
May 2020 - nowChief Financial OfficerMidwest Counseling Centers of Ohio (MCCO) is committed to providing you with the utmost compassionate and state of the art psychotherapy and counseling to meet your special circumstances and needs. It is our goal to provide you with the necessary continuity of care associated with your treatment plan for you to truly benefit from the resources we may provide you.Sometimes the smallest step in the right direction ends up being the biggest step of your life. Tiptoe if you must, but … TAKE A STEP! Show less
Licenses & Certifications

Certified Public Accountant-inactive
AICPA
Volunteer Experience
Treasurer | Past-President
Issued by Kiwanis International
Associated with Mark FloroPast Executive Committee Member
Issued by Prevent Blindness, Ohio Affiliate
Associated with Mark FloroPast Board Member
Issued by United Way
Associated with Mark Floro
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