Rob Cotter

Experience

• 

  Versalign Inc.

  Nov 2011 - Aug 2012

  Desktop Support Specialist

  Provide customer hardware rollouts and deployments Troubleshoot and repair hardware and software issues for various clients throughout the state Manage deployment inventory and procedures Ensure quality desktop support to all clientele

• 

  Charter Day School

  Jun 2013 - Jan 2015

  Information Technology Support Specialist

  Support all software and hardware repairs for the school Manage the Google accounts and Chromebooks for teachers and students Deploy and manage UniFi Wireless Access Points Image and repair PCs

• 

  Hooks Systems Technology Inc.

  Jan 2015 - Jul 2018

  Information Technology Specialist

  Support over 110 companies PCs, Macs, networks, servers, and firewalls. Program and deploy Sonicwall firewalls with site to site VPNs Manage all clients' UniFi access point through locally controlled server. Program and deploy Cisco and UniFi switches with vLan settings, if required.

• 

  Proton Dealership IT

  Jul 2018 - now

  IT Trainer- Responsible for training all new hires of Proton of all technical aspects and SOPs of company. Introduce trainees to support suite, DMS infrastructure, another other aspects of dealership IT support. Also responsible for training all staff in new SOPs for new software and systems implemented into use.Hybrid IT Specialist - Support clients via remote support and dispatch support.

  • IT Trainer

    Jul 2022 - now

  • IT Trainer / Hybrid IT Specilaist

    Jul 2018 - Jul 2022