Rob Cotter

Rob Cotter

Desktop Support Specialist

Followers of Rob Cotter139 followers
location of Rob CotterCastle Hayne, North Carolina, United States

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  • Timeline

  • About me

    IT Trainer | Network Support, Hardware, Training Courses

  • Education

    • Minnechaug Regional High School

      1998 - 2002
    • Bridgewater State University

      2002 - 2006
      Bachelor of Science - BS COMPUTER AND INFORMATION SCIENCES AND SUPPORT SERVICES
  • Experience

    • Versalign Inc.

      Nov 2011 - Aug 2012
      Desktop Support Specialist

      Provide customer hardware rollouts and deployments Troubleshoot and repair hardware and software issues for various clients throughout the state Manage deployment inventory and procedures Ensure quality desktop support to all clientele

    • Charter Day School

      Jun 2013 - Jan 2015
      Information Technology Support Specialist

      Support all software and hardware repairs for the school Manage the Google accounts and Chromebooks for teachers and students Deploy and manage UniFi Wireless Access Points Image and repair PCs

    • Hooks Systems Technology Inc.

      Jan 2015 - Jul 2018
      Information Technology Specialist

      Support over 110 companies PCs, Macs, networks, servers, and firewalls. Program and deploy Sonicwall firewalls with site to site VPNs Manage all clients' UniFi access point through locally controlled server. Program and deploy Cisco and UniFi switches with vLan settings, if required.

    • Proton Dealership IT

      Jul 2018 - now

      IT Trainer- Responsible for training all new hires of Proton of all technical aspects and SOPs of company. Introduce trainees to support suite, DMS infrastructure, another other aspects of dealership IT support. Also responsible for training all staff in new SOPs for new software and systems implemented into use.Hybrid IT Specialist - Support clients via remote support and dispatch support.

      • IT Trainer

        Jul 2022 - now
      • IT Trainer / Hybrid IT Specilaist

        Jul 2018 - Jul 2022
  • Licenses & Certifications