Nikolai Cibenko

Experience

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  Victoria Diner

  Jun 2018 - Jan 2020

  Dishwasher/Busser

  - Washed and stored dishes to ensure sanitary diner environment - Cleared and set up tables to assist waitresses - Sanitized and washed every surface at end of shift - Restocked shelves of food and delivered food shipments to basement

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  Self-employed

  Jun 2020 - Jan 2021

  Car Detailer

  - Established own self made brand dedicated to exterior and interior car detailing - Documented target customer records in excel - Strengthened client retention rate through social media postings

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  Dale's Supermarket

  Feb 2021 - Jan 2024

  Deli Manager | Team Leader

  - Experienced in leading teams and training new employees- Proven track record of optimizing operational efficiency and customer experiences- Adept at crafting high-quality deli offerings and overseeing store closing

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  TeleSearch Staffing Solutions

  Apr 2024 - now

  Customer Relations (Selective Insurance)

  - Manage customer relations by handling billing inquiries, payments, and refunds for both the insured clients and agents, ensuring high levels of customer satisfaction - Assist underwriters with billing related questions, providing accurate and timely information to support policy decisions - Set up and manage payment plans for policyholders, including reinstating eligible policies to maintain continuous coverage - Utilize multiple systems, including STG, CLAS, PLUS, CX, and the billing portal to efficiently manage customer accounts and resolve issues Weniger anzeigen