Shaun Howlett

Experience

• 

  Complete Insite Solutions

  Dec 2009 - Sept 2016

  ICT Technician / Senior ICT Technician

  Starting off my career in the ICT industry at quite a young age, Complete InSite Solutions was the backbone to kickstarting my motivation and enjoyment within the ICT industry.The staff at Complete InSite took me under their wing and introduced me to the many aspects within the industry.Starting off as a low level Workshop Technician, performing virus removals and program installations, to opening my eyes to the world of networking, business helpdesk support, server maintenance, and network administration for Business and Corporate clients, I owe it to Complete InSite to giving me a chance to prove myself in this industry and give me the experiences and opportunities that have made me who I am today. Show less

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  Kendal Street Newsagency

  Oct 2016 - Feb 2017

  Retail Assistant
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  Steele Technology

  Feb 2017 - Feb 2021

  ICT Technician

  Working with the amazing team at Steele Technology allowed me to further expand my knowledge and capabilities within the ICT industry.From starting as a year 10 high school leaver to now having more than 12 years' experience in such a dynamic industry has greatly assisted with solidifying a rewarding skill set which continues to return fantastic opportunities and experiences.Steele Technology has provided me with the opportunity to work with a much broader spectrum within the industry than what I could have ever envisioned. Show less

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  McDonald's

  Mar 2021 - now

  Dedicated ICT Systems Coordinator with extensive experience managing and maintaining system infrastructure in a fast-paced, 24/7 restaurant environment.Manage and maintain system infrastructure across three McDonald's locations, including two 24/7 restaurants.Ensure system uptime by conducting regular preventative maintenance and promptly resolving technical issues.Diagnose and repair hardware and software problems to minimize downtime and optimize operational efficiency.Coordinate with multiple third-party providers, such as internet service providers and equipment vendors, to ensure smooth operations.Coach staff members on basic troubleshooting steps to empower them to resolve minor technical issues independently.Proactively replace end-of-life equipment to minimize disruptions and ensure seamless operations.Design and configure internal systems to streamline business processes and enhance customer service.Collaborate with cross-functional teams to implement system upgrades and enhancements. Show less As the Restaurant Manager at McDonald's Glen Innes, I successfully oversaw the restaurant's operations with a focus on key responsibilities:Food Safety: Ensured full compliance with food safety legislation, maintaining rigorous health and safety standards at all times.Rostering: Efficiently coordinated and scheduled crew and managers, optimizing labour costs while ensuring adequate coverage during peak hours.Inventory Management: Monitored stock levels, conducted regular stocktake audits, and collaborated with suppliers to maintain optimal inventory levels, minimizing waste and maximizing profitability.Profit Control: Implemented strategies to minimize costs, increase revenue, and improve overall profitability. Actively monitored expenses, analyzed financial reports, and identified areas for improvement.Hiring and Onboarding: Actively participated in screening and interviewing potential candidates, assessing their suitability for various roles. Ensured smooth onboarding for new hires, providing comprehensive training for a seamless transition into their positions.Performance Management: Provided developmental feedback, established performance goals, and conducted regular evaluations for team members. Supported professional development by identifying training needs and implementing targeted programs to enhance skills.Payroll: Accurately processed and verified employee hours, ensuring compliance with employment laws. Collaborated with the payroll department to facilitate timely and accurate payment to staff members. Show less

  • Information Technology System Coordinator

    Mar 2023 - now

  • Restaurant General Manager

    Mar 2022 - Feb 2023

  • Assistant Restaurant Manager

    Mar 2021 - Feb 2022