Nicola Greenock

Experience

• 

  NatWest

  Oct 2009 - Jul 2012

  • Administrative Assistant

    Sept 2010 - Jul 2012

  • Accounts Payable Clerk

    Oct 2009 - Sept 2010
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  RBS

  Jul 2012 - Mar 2020

  Business analyst in the Finance Change Team. Projects included:Strategic Service Management - Involved in the creation of a bank-wide golden source service catalogue which will enable the production of intra-group agreements - in line with RRP, ICB and tax requirements. Legal Entity Transfer Pricing On-boarding - On-boarded business areas onto strategic tool Hyperion Profitability Cost Management (HPCM) to enable simplified, standardised and streamlined transfer pricing reporting across the organisation. Oracle Projects Reporting - Remediation of Oracle Projects with key focus in implementing a robust KPI framework and transitioning the business to a more efficient and standardised operating model. Strategic initiatives - Scoped and identified opportunities to improve Global Finance Services operations and supported the initiation of a number of cost savings and process improvements.Mortgage Market Review (MMR) - Led the Business Reporting Workstream which assisted in the delivery of mandatory reports to the FCA (amended PSD001 report and new PSD007 report)Mortgage Reporting & Remediation Programme - Supported the Programme Manager in a number of activities including planning, stakeholder management, risk/issue management; status reporting etc.Suported final stages of Oracle HP Transition to BAU project. Show less Supported the PM in the initiation of the project and involved in defining the problem/opportunity statement; Terms of Reference (ToR); Project Roadmap and Plan; Stakeholder management etc. I became the work stream lead for both Revenue Modelling and Application Support. Activities within these work streams have involved requirements gathering; stakeholder management; communication as well as the creation of supporting documentation for the transition (proposals, recommendations; approach etc). Show less I led and coordinated the end-to-end process for Quarter end and Month end reporting cycles for the Group Reporting Process Control team. Key activities included:- Planning (preparation/coordination of instructions; stakeholder requirements gathering; Divisional & Group briefing sessions; reporting cycle readiness)- Control & Monitoring (risk & issue management; RAG status reporting; MI reporting; meeting facilitation)- Debrief (analysis of reporting cycle KPIs, stakeholder feedback analysis, SOx compliance documentation)I was also involved in the implementation of formal control and governance to the Change Control reporting cycle. Show less

  • Change and Communications Manager, Digital HR

    Dec 2018 - Mar 2020

  • Engagement Manager, Operations Management

    Jun 2017 - Dec 2018

  • Finance & Technology Business Analyst

    Jan 2014 - Jun 2017

  • Business Analyst (secondment)

    Jul 2013 - Dec 2013

  • Process Control Analyst

    Jul 2012 - Jul 2013
• 

  NatWest

  Apr 2020 - Dec 2021

  Learning Technology & Innovation Delivery Manager

  Played a key role in the creation and development of the 'Learning with NatWest' and 'Learning with Royal Bank' resources which are available to the public to support them in building skills to thrive. Responsible for requirements, design and delivery of the solution as well as influencing the strategic direction of the solution.Key skills: Human Centred Design (HCD), Adobe Experience Manager (AEM) with SEO, Pan-bank stakeholder management and Agile. Prior to this piece of work, I was L&D SME on a project which researched and tested new and exciting technologies to continually improve the learner experience, specifically working on a pilot project that combined artificial intelligence (text, voice and avatar) to enable learners to have access to learning content aligned to their needs and goals via a conversation with a 'digital human'.Key skills: Project Management, Human Centred Design, Business Analysis, Conversation content creation and management in IBM Watson.Through my time in this role, I developed a solid understanding of artificial intelligence and delivered a research paper on the subject of AI and its role within a L&D context. Show less

• 

  Nic Greenock

  Nov 2020 - now

  Wellness Coach

  I'm passionate about helping people with their mental, physical and emotional health and sharing tools so that they can build a toolkit that works for them.I turned a hobby (and a personal development quest) into a business back in 2020 after realising there was such a demand to support people with their mental health. Since then, I've continued to build my skillset/experience/connections and organically grow my business based on what interests and helps me personally.I enjoy supporting people on a one-to-one and group basis and building connections with people - whether this be from leading a yoga class to allow people to switch off and relax for an hour; or working with individuals on a longer-term basis to help them improve their mental, physical and emotional health.I believe every positive intervention has their benefits - and they work exceptionally well when combined. I help people change the way they think and feel and sometimes this involves exploring areas in their past which have had a detrimental impact on them; helping them view this from a different perspective, before turning their attention to the future and helping them work towards a goal/desire they have. I support with removing blockers and barriers to achieving success and keep my clients accountable along the way.When I'm not delivering, I run the business behind the scenes, working on strategy, operations, finance and marketing - to name but a few! A lot of this has been enabled by the experience I've gained in previous jobs, specifically in change/project management, business analysis, communication and learning! Show less

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  ACCA

  Feb 2022 - Jul 2022

  Human Resources Consultant

  Supported the overall implementation of the Talent and Performance applications/worklets in Workday. Devised the change and communications strategy and plan and supported the delivery of key deliverables and milestones in the plan; working with key stakeholders both internally and third party vendors/suppliers.Supported the overall embedding of Workday transformation within the ACCA organisation through transforming and creating key learning materials (across all available worklets) for colleagues to guide them through processes and HR transactions effortlessly.Created a 'one stop shop' for all guidance content that was made available to all colleagues on the ACCA intranet. This also included creating and documenting a strategy for longevity and continual improvement. Show less

• 

  HeadStrong Minds

  Apr 2022 - Jan 2023

  Coach

  Supported individuals (from the age of 9 up to late 50s) with their mental health through coaching and therapeutic interventions - both in the HeadStrong office and offsite in a West Lothian High School.I also created and delivered presentations/workshops to corporate organisations supporting them with their team collaboration and cohesion.Provided consultancy and project management/analysis to HeadStrong directors on internal business processes including:- Devise, build, test and implement an approach to streamline high school reporting and data analysis to improve service proposition.- Documenting the end-to-end 'as is' and 'to be' for client engagement to support with the implementation of a digital booking system- Scoping a sustainable solution to build the corporate client model Show less

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  NatWest Group

  May 2023 - Dec 2023

  Business Analyst

  Business Analyst in the Capability & Assurance Team within Enterprise Engineering. Supporting engineering colleagues throughout the employee lifecycle.

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  Skipton Building Society

  Jan 2024 - now

  Workday Change Consultant