Gary Ruegg

Experience

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  US Navy

  Jun 1975 - Jun 1978

  ADJAN Aviation Machinist Mate

  Plane captain and machinist mate. Worked on F4 Phantoms, A4 Skyhawks, SH3 Antisubmarine & Search and Rescue Helicopters.

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  Xerox

  Nov 1994 - Sept 1996

  Information Technology Systems Engineer

  ■ Chief administrator responsible for the regulation and operation of the Novell File Servers which connect to a wide area network of over 1,660 Novell File Servers. The LAN structure incorporates a CAT5 cabling backbone running TCP/IP over IEEE Ethernet_II. ■ Installed Novell File Server V3.12 on a Compaq Prolient File Server from CD. ■ Installed Novell's Netware for SAA on a Netware Runtime Server that is dedicated to communications to the IBM Hosts. Instructed personnel on the various operations of the LAN, and the numerous Windows applications included in the Microsoft Office Package. Complete system also includes Synoptic Hubs 2813 & 2803, CISCO Router 4000, 3COM Access Builder for remote connectivity. ■ Provided connectivity for apple computers by Adding Name Space for MAC and loading and configuring AppleTalk Print Services (ATPS). Show less

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  Hurco Companies, Inc.

  May 1997 - Nov 1997

  MIS Manager / Consultant

  ▸ Responsible for administrating the infrastructure and overseeing the help desk service and support personnel. ▸ Provided insight and recommendations for the consolidation and or replacement of obsolete Novell File Servers. ▸ Specified Base Level GroupWare requirements (EMail, Fax-Server, Scheduling, Calandering, Collaboration, etc.). ▸ Oversaw the implementation and configuration of a T1 based Internet connection and frame relay to their Satellite Company in Chicago, IL using MCI communications service (Fiber, HUB, Router, FireWall). ▸ Normalized PC configurations (software & hardware) and the inventory of the overall facility. ▸ Established Network Administration and end user Help Desk user support guidelines. ▸ Provided recommendations on the replacement of Da-Vinci Email Server and Software with the NetScape SuiteSpot Server on an MS Windows NT4.0 Server and NetScape Client Applications. ▸ Oversaw the implementation and configuration of the CITRIX WinFrame Remote Access Server on an MS Windows NT3.51 Server. Show less

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  DataComLink, Inc.

  Nov 1997 - Jan 1998

  Information Technology Consultant

  ✦ Project Manager responsible for the engineering department and the end user staff for the relocation of McMillan Publishing, Inc. ✦ The facilities, employees, and Novell File Servers were moved from multiple buildings to multiple buildings. ✦ Provided viable support to the engineers, help desk, service & support personnel, and end users.

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  Bristol Myers Squibb

  Feb 1998 - Mar 1999

  Lead Communications Consultant

  ■ Provided leadership and guidance for a 5 member contracting team for a 24/7/365 coverage of the LAN/WAN infrastructure. ■ Scheduled and managed the coverage time of each member. ■ Evaluated and troubleshot the global WAN/LAN infrastructure using the following equipment / tools / protocols / technologies: Cisco 7000, 7500, 4000, 2500 AS5200 Access Servers Cisco CIP and VIP cards, Cisco Catalyst Ethernet and Fast Ethernet switches RIP, E-IGRP, BGP, TCP/IP, IPX, and SNA (RSRB, DLSw, SDLLC, STUN) Frame Relay, ISDN, Leased Line, Satellite, and Microwave, Network General's Sniffer. Performed proactive network management using HP OpenView, NetView, Timeplex and Time/View. Managed projects related to responsibilities listed above. Show less

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  Cybertek, INC

  Mar 1999 - Oct 2001

  Information Technology Manager

  ▸ Managed the Information Systems and Technology Department consisting of 12 personnel and a budget of 2.2M dollars. ▸ Provided support for over 100 engineers and also over 100 servers. ▸ Responsible for troubleshooting and resolution of the global WAN/LAN infrastructure, which included Frame Relay, T1, ISDN, and Leased Lines. ▸ Secured the integrity of the infrastructure through means of Physical Protection; locking down the Domains, Trusts & Scope of Accounts, Administrative Structure, & Policies regarding Shares, Access to Floppies and CDROMS, ACL settings. ▸ Managed projects such as: the relocation of Company Facilities, Personnel, PCs, & Servers; Upgrade of the CCmail Server to MS Exchange Server; Implementation of a Central Point Help Desk System; Implementation of RRAS Server; Revamped the electrical configuration of the server room; re-engineered the fault tolerance capabilities of the server room. Implemented the Citrix/Meta Frame environment. Show less

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  Your PC Paramedic, LLC

  Jan 2001 - Sept 2013

  Information Technology Consultant

  ■ Provided On-Site support for customers requiring computer or any information technology support. Engage in sales when needed to promote less of an expense for the customer. Provide training for the continual education of our customer in the processes we use to service them. ■ Design, Install, and Maintain Servers, Routers, Proxy's, and PC's for both the Home Office and Business Office networks encompassing Cable Communications, DSL Modems, and Wireless Networks. ■ Coordinated with systems partners to finalize designs and confirm requirements. ■ Diagnosed and troubleshoot UNIX and Windows processing problems and applied solutions to increase company efficiency. ■ Ensured network, system and data availability and integrity through preventative maintenance and upgrades. Show less

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  Nerds On Call

  Feb 2003 - Mar 2013

  Information Technology Consultant

  ▸ Provided technical support for servers and personal computers. ▸ Consistently met deadlines and requirements for all production work orders. ▸ Recommended network security standards to management. ▸ Monitored network performance and provided network performance statistical reports for both real-time and historical measurements. ▸ Trained junior members of IT team regarding network security and troubleshooting of data circuits. ▸ Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work. ▸ Managed firewall, network monitoring and server monitoring both on- and off-site. Show less

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  Call Tech

  Mar 2005 - Oct 2005

  Technical Support

  ■ Technical support for Customers calling in about their "Verizon On-Line" DSL services. ■ Provided customers assistance with the installation and troubleshooting of the systems and peripherals.

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  Bright House Networks

  Oct 2005 - Mar 2013

  Tier III Technical Support / Consultant

  ✦ Technical Consultant for in house and all field technicians for the support of Internet Protocol Phones, Personal Computers, Routers, Wireless Configuration and Troubleshooting. ✦ Provided customers assistance with the installation and troubleshooting of their systems and peripherals. ✦ Advocate for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work. ✦ Provided documentation on steps to take for Tier I & Tier III troubleshooting to help desk staff. ✦ Recommended the implementation of "Closed Loop Corrective Action" processes to correct the repeat offenders noted over the years. Show less

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  Comm-Works (Acquired by New Era Technology 2022)

  Nov 2013 - Mar 2014

  Project Manager Consultant

  As Project Manager I assure that all facets of the projects specific to field operations for Comm-Works are executed safely, performed to industry standards, and in the prescribed amount of time. We also verify that the field technicians and contractors have the proper purchase orders, install manuals, install check sheets, building / installation materials, the proper phone numbers for tech support and instructions to complete the installation / troubleshooting on a timely schedule. I provide regular and timely project updates to all associated customers and key internal Comm-Works employees. I collaborate with all other internal project managers so that each of us are able to take over if another Project Manager falls ill or somehow unable to complete their task. We strive to identify on a daily basis ways to measure and improve our performance. Show less

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  Innovative Network Solutions, Inc.

  Mar 2014 - Apr 2014

  IT Project Manager

  Facilitated and accelerated the migration of a Microsoft Domain and Active Directory Structure that affected 650+ personnel and 27 departments.

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  Your PC Paramedic, LLC

  Apr 2014 - now

  Information Technology Consultant

  • Provided On-Site support for customers requiring computer or any information technology support. Engage in sales when needed to promote less of an expense for the customer. Provide training for the continual education of our customer in the processes we use to service them. • Design, Install, and Maintain Servers, Routers, Firewalls, Proxy's, and PC's for both the Home Office and Business Office networks encompassing Cable Communications, DSL Modems, and Wireless Networks. pfSense is very robust and has replaced every big name commercial firewall including Check Point, Cisco PIX, Cisco ASA, Juniper, Sonicwall, Netgear, Watchguard, Astaro, and more. I have worked with pfSense, Astaro, Sonicwall, and Cisco PIX.• Coordinated with systems partners to finalize designs and confirm requirements.• Diagnosed and troubleshoot UNIX and Windows processing problems and applied solutions to increase company efficiency.• Ensured network, system and data availability and integrity through preventative maintenance and upgrades. Show less

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  Presently seeking opportunities of employment.

  Jul 2015 - now

  IT Project Manager, Consultant, Network Engineering & Administrator, etc.

  Actively seeking employment opportunities.Openly available to discuss areas of specialty in the Information Technology Field, or Aviation Industry. Thank You!!!

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  Your PC Paramedic, LLC dba Computer Troubleshooters of Carmel, IN

  Apr 2017 - Oct 2018

  Member/Owner Operator/Manager/IT Consultant

  Your PC Paramedic, LLC is now doing business as Computer Troubleshooters. The company has two co-owners and they are Gary Ruegg and Feras Mash. Gary Ruegg has worked in the field of Information Technology since 1981 and so he brings 36 years of experience and Feras Mash has worked nit he Information Technology Field since 1993 and so he brings to the table 24 years of experience. In total we have 60 years of experience with the Information Technology Field are eager to assist you with your company's needs and issues by specializing in a wide range of technology services and solutions that are designed to give you the level of service you deserve. We have a deep understanding of the needs of our business owners as we, too, are a small business. We know that technology drives your business and your budget is tight. We can help you to make the most of the technology you already own, invest intelligently in products that will bring your office efficiency and productivity, and keep you from worrying about the day to day management of it all.Our residential clients need to know their computers will be safe and reliable. You want your systems to provide you with the connectivity you need and the convenience you demand. Whether you want to check the weather from the kitchen on your tablet, finish a work project at your desktop in the den, or chat with the grand-kids on your laptop in the living-room, you want to know that it will work. We will give you peace of mind knowing that your security is in place, your data is protected and your technology was a great investment! Show less

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  Allied Digital Services Limited

  Oct 2018 - now

  IT Call Center Supervisor

  • Supervised the call center responsible for over 3000 personnel in the Health Insurance Industry• Responsible for training and guiding the service desk members on the processes, duties, tasks and their responsibilities and requirements to meet the Service Level Agreements of the customer.• Provided educational material on the workings of the facility. On-Site and Remote Support for customers requiring assistance with their computers, monitors, IP-Phones, applications, and web support and any other information technology questions. • I provided the training for the continual education of our personnel and our customers in the processes we use to service them. • Each of our personnel were trained on the processes to find out why a customer was unable to access their computer, network and or email directly or remotely via their phones.• We also diagnosed and troubleshoot Linux, UNIX and Windows processing problems, also Cisco AnyConnect VPN Client was also a common issue to understand and correct, along with DUO.• We ensured network, system and data availability and integrity through the proper troubleshooting and escalation processes that we put in place for the untimely events that occur. Show less