Philip Bergen

Experience

• 

  Siemens

  Jan 1990 - Dec 2001

  Global network service manager for Belgium where I am responsible for the network service group which does the installation, commissioning and maintenance of IP network corporate clients of Siemens. This group consists out of high level network specialist, field technicians, consultants and field co-ordinators. (+/- 40 peopHead of service delivery and development of the Competence Centre IP Solutions. The mission of this group is to enable IP networking within the Siemens organisation. My mission is to ensure the roll out of large service contracts and to develop new services in the outsourcing and out-tasking communication business. Show less Development of ICCS cabling system during one year at Siemens headquarters in Munich. My task consisted of investigating the behaviour of Token Ring signals on UTP-cableAssistance in the launch and sales of the ICCS cabling system on the Belgium market. Main tasks: internal training’s, customer presentations work out and present complex cabling tenders.Project management of three important and complex cabling/LAN projects. Technical and commercial responsibility. Intermediate sales supportSales support and project management of smaller cabling and LAN projects. Technical design, cost calculation, presentations and tender managementInvolved in the development of the technical services with still the product responsibility of the cabling systems and LAN equipment and technology. Special missions in new business development. Technical, conceptual and product support to the sales and service department in the domain of structured cabling systems and local area networks. Global product management - products and related services.Senior consultant in the marketing department where my task was to develop consultancy and value added services in de IT and Telecommunication market as also to start up and co-ordinate consultancy missions. Show less

  • National Service manager

    Jan 2000 - Dec 2001

  • Service Manager IT outsourcing Flemisch Goverment

    Jan 1998 - Jan 2000

  • Product and Project manager

    Jan 1990 - Jan 1998
• 

  Siemens

  Jan 2003 - Oct 2003

  Crisis manager

  Service Program Manager for Voice Outsourcing Project European commission.

• 

  Siemens Enterprise Communications

  Feb 2005 - Mar 2009

  Service Level/contract Manager

  Service Level contract manager of the Brussels Airport Telecom concession for the delivery of telephony, wireless lan and data services to the private airport community (+/-200 customers). The yearly revenue is 2,5 million Euro.As a service level manager I had the global responsibility of the Brussels Airport contract at level of• P&L• Business development• Transition management• Service Delivery • BRUSSELS AIRPORT contract management• Service Level managementThe delivered projects are:• Due Diligence• Voice network migration (migration of old PABX network to a VoIP enabling network)• IP network migration (migration of the old network to a new network)• WLAN network rollout • ITIL based Service delivery organization set up included OLA/UC negotiation• Billing service• Web based service catalogue• SLA development with TOP 10 customers• Communication plan• Project organization definition and setup Show less

• 

  Siemens IT Solutions & Services

  Mar 2009 - Jul 2011

  Service Delivery Manager

  Responsable for the delivery quality, P&L and business development of ICT outsourcing contracts in the industry.Main customers:- AGC( Glaverbel) Network and System outsourcinf services- Borealis: SAP Outsourcing- OSL, Fujitsu : Server management- The Coca Cola Company: Transition projects: Desk side support for 15 European companies and backoffice services ( server, network, storage and backup services) for African continent.- NMC Belgium; Due Diligence and transition European Deskside support Show less

• 

  Atos International

  Jul 2011 - Mar 2014

  Account Executive

  A the same time of the integration of Siemens IT solutions and Services into Atos I started dedicated as Account executive.Hunting and Business Development for new customers and projects in the Chemical and Pharma sector. Maintain and further develop actual customers in this sector

• 

  NTT

  Apr 2014 - now

  Responsible for the portfolio of support services in NTT Belgium Overall management responsability on named enterprise client contracts, which includes: overall contract management, commercial aspects of the client contract, client satisfaction, risk management, project governance and service improvement management. Manage the relationship and engagement with this clients and drive strategic innovation and growth by working closely with the Client CIO, IT Director and other internal and external stakeholders. Responsible for promoting and developing complex service solutions in the area of managed services and ICT outsourcing towards the existing and new Dimension Data customers. Creating the business opportunities and develop more in depth the suitable services solution. Deploy and manage infrastructure outsourcing engagements fulfilling customer requirements. Maintain quality and customer satisfaction. Support ITO and Cloud Business development in developing and closing new engagements.

  • Portfolio Manager

    Apr 2022 - now

  • Client Success Manager at NTT Belgium

    Apr 2020 - now

  • Client Delivery Executive

    Apr 2017 - Apr 2020

  • Senior Services Sales Specialist

    Apr 2015 - Apr 2017

  • ITO/cloud Operations Manager

    Apr 2014 - Apr 2015