Priyank Jain

Experience

• 

  BMC Software

  Jul 2010 - Aug 2014

  - Key Member of Customer Engineering Team for BMC Remedy Products.- Fixing the critical issues faced by customers for BMC Remedy AR Server.- Published a White Paper on Performance Recommendation for Remedy ITSM with SQL Server.- Subject Matter Expert for BMC Remedy ITSM Deployment and Performance Issues- Fixing Product Performance Issues.- Primarily working on Business Critical and Strategic Customer accounts that involved large scale enterprise use of BMC technologies including Service Providers and GOSI Accounts- Handled 50+ Customer Go-Lives and successfully helped them adopt BMC Remedy technology- Performing upgrades on AR/Atrium/ITSM/SRM stacks on Windows/Unix environments. Show less - Performed In-house Customer DB Upgrades. It involved performing validations of the product with Customers Database in-house. It includes:• Functional Validation• Install/Upgrade Validation• Integrity Validation- Running Regular Build Verification Tests and analysis of the results as part of Regression Testing- Automation of Test Cases in TestNG (Java)- Key responsibilities included creating compatibility matrix for the newly built installer and testing product installation using private installers- On-Site Customer Upgrade of Service Based (Remedy OnDemand) offerings including Application Layer and DB Upgrade- Writing Component Hardening Test Plan. Integration testing in stacked app Environment- Key responsibilities included ownership of various product features right from requirement analysis , developing a comprehensive automated test suite for integration and regression testing till User Acceptance of the feature, Installer validation across supported OS-DB flavors. Show less

  • Product Developer

    Jun 2013 - Aug 2014

  • Associate Product Developer

    May 2012 - May 2013

  • Jr. SQA Engineer

    Jul 2010 - Apr 2012
• 

  Cognizant

  Aug 2014 - Dec 2015

  Technical Lead

  - Consultant & Architect for BMC REMEDY Applications & Atrium CMDB at Cognizant Business Consulting Services- Architect for BSM Initiatives at Cognizant Technology Solutions for BMC Tools.- Subject Matter Expert for BMC Remedy ITSM Solution Development and Deployment Team at Cognizant Infra Services.- Subject Matter Expert in CMDB CDM Data Modelling along with CDM extension and CDM customizations.- Primarily working on IT Asset Management Project that involved Designing/Building and Delivering solution to manage Cognizant Asset Base spread across geographies with ensuring Organization and global compliance policies are inline.- Working on Integration of Asset Base Solution to Other Solutions from different vendors to deliver Solutions which will help organization in License Harvesting and Budget forecasting and thus save on ROI.- Working with Quality Assurance & Development Team to help them understanding and designing solution to meet expected outcome from the solution with ensuring quality.- Working with Quality Assurance Team to write Automation of test cases in JAVA.- Performance fine tuning of AR servers, Mid Tiers, DB Servers, FTS, Email Engine.- Service modelling for Atrium CMDB 7.6.04.- Worked on CMDB 7604 with data source integration with IBM TADDM, BMC ADDM, SCCM, and custom data sources, CDM Data Modelling, Service Modelling.- Implemented BMC Atrium Core CMDB Best Practices which involves setting up Reconciliation Jobs, NE jobs, CDM extensions.- Worked on developing B2B integrations. Show less

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  Bank of America

  Feb 2016 - now

  • Solution Lead / Architect

    Feb 2020 - now

  • Sr Analyst - Apps

    Feb 2016 - Feb 2020