Sarah MacIsaac

Experience

• 

  The New Petcetera

  Aug 2009 - May 2010

  Customer Service/Programs and Services Manager

  Created staff schedules within the budget, submitted all payroll, and processed all daily/weekly/monthly paperwork.Conducted interviews, as well as executed all hiring and terminations of staff.Conducted staff performance reviews, provided guidance for improvement, and ensured accurate maintenance of confidential personnel files.Used various Microsoft Office applications for daily administration duties (Outlook, Word, Excel, PowerPoint).Used Social Media to promote employment opportunities.Trained all new employees in various departments, and promoted strong teamwork ethics .Executed weekly merchandising plans, rotated promotional merchandise, and ensured accurate and organized product merchandising throughout the store.Received and organized weekly and monthly product deliveries.Ensured accurate pricing and signage throughout the store, and completed all price changes and sales signage in a timely manner.Completed customer cash transactions, processed opening and closing cash activities, ensured daily safe balancing, as well as performed daily cash deposits.Resolved customer complaints in all departments, including grooming; daycare/boarding; dog training; animal purchases; adoptions; as well as general customer service. Show less

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  Compass Group

  Sept 2010 - Jun 2011

  Unit Manager

  Produced all staff schedules and processed all payroll paperwork.Compiled all daily, weekly, and monthly paperwork.Managed all product and food inventory, food ordering and cost control.Implemented procedures for ensuring all workplace safety and food handling procedures were strictly adhered to.Developed and executed weekly menus.Ensured accurate cash handling, processed daily cash transactions, and completed daily cash deposits.

• 

  McDonald's

  Jul 2015 - Nov 2016

  Complete Daily, Weekly & Monthly Departmental Paperwork in order to monitor key performance indicators and develop action plans in order to increase overall restaurant performance on a weekly & monthly basis.Perform effective Floor & Shift Management, ensuring quality assurance and delivery of exceptional customer service.Perform Crew, Crew Trainer, Team Leader & Support Manager Training and development. This involves helping crew and management complete progressive development workbooks, perform shoulder to shoulder training, as well as completion of area and shift management verifications.Write monthly and semi-annual employee and support manager reviews in order to enhance employee development.Perform and follow up on departmental cleanliness and maintenance.Develop, plan, and execute crew morale events, such as treat weekends and themed weekend events, in order to encourage consistent exceptional employee performance.Create weekly Employee Schedule according to monthly labour targets.Complete Interviews & Hiring for all new crew entering the restaurant. Show less Monitored guest satisfaction through surveys, and developed various strategies for delivering improved service based on industry standards. Initial point of contact for customer complaints and special requests. Worked to ensure any issues were resolved to the customers satisfaction, and that all guest requests were accommodated to the best of my abilities.Monitored daily average check performance and evaluated performance against previous goals set. Set new targets weekly, and developed strategies to aid team performance in achieving the goals set. Executed Promotional Point of Purchase Advertising according to the plans set out by McDonald’s Canada.Planned and managed McHappy Day fundraiser for McDonald’s Angus which involved overseeing the execution of floor management, coordination of all volunteers, organization of promotional merchandise sales, as well as post-event evaluations to determine needs moving into future fundraisers.Perform Crew, Crew Trainer, Team Leader & Support Manager Training and development. This involves helping crew and management complete progressive development workbooks, perform shoulder to shoulder training, as well as completion of area and shift management verifications. Show less

  • Department Head - People Department

    Jun 2016 - Nov 2016

  • Department Head - Guest Experience

    Jul 2015 - Jun 2016
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  Dairy Queen

  Nov 2016 - Aug 2017

  General Manager

  Business planning and execution on a monthly basisSet, develop plans for, and perform post evaluations on monthly targets according to standards set in cooperation with the Franchisee OwnerDevelopment of Management schedule and monthly plannerVerification of crew schedules on a weekly basis in order to ensure labour targets are set properly executedVerification of inventory management and ordering on a weekly and monthly basis Completion of food safety walk throughs on a monthly basisExecution of health and safety walk throughs monthlyDevelopment and training for all junior and senior management staffCustomer complaint resolution Show less

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  Cabot Links

  Aug 2017 - Jun 2018

  Supervisor, Food & Beverage
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  Westside Cookhouse

  Jun 2018 - Feb 2019

  Supervisor, Front of House
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  The Joint (Mobile Grill)

  Apr 2019 - now

  Owner/Operator