Jennifer Williams

Experience

• 

  Anthem

  Feb 1995 - Nov 2000

  Senior Decision Support Analyst, Medical Economics Department
• 

  PricewaterhouseCoopers

  Nov 2000 - Jun 2002

  Associate, Outpatient Coding/CDM group, Healthcare Consulting Practice
• 

  BearingPoint

  Jun 2002 - Aug 2002

  Sr. Consultant, Health Care Consulting
• 

  Affiliated Computer Services

  Sept 2002 - Apr 2004

  Program Manager

  Responsible for a $30M+ sub-contract providing portal technology and hosting services. Managed a team of Business Analysts tasked with gathering requirements for a new health care web portal offering provider and member features related to claims, payments and eligibility.

• 

  Northrop Grumman

  Apr 2004 - May 2005

  Business Analyst contractor for CDC

  Captured requirements for a public health preparedness program. Co-authored an article published in the Journal for American Medical Informatics Association: “The Public Health Information Network (PHIN) Preparedness Initiative.”

• 

  NASCO

  May 2005 - Apr 2007

  Project Manager, Claims Solutions

  Primary contact for business resources, end users, and global technical resources at more than 10 BCBS plans for a web-based claim entry application to replace mainframe claim entry.

• 

  Jackson Healthcare

  Apr 2007 - Feb 2010

  Manager, Web and Applications Projects

  Implemented a project management framework resulting in consistency across project delivery and improved key project metrics. Supervised a team of Project Managers, Business Analysts, and UX researchers. Consulted with clients to define their project scope, defined and proposed solutions, then guided all efforts through delivery.● Collaborated with Finance to improve organizational budget and performance reporting, particularly related to accurately categorizing software development costs as CapEx or OpEx● Implemented Scrum practices across the shared services team while pioneering the scrum master role. ● Owned a portfolio of complex development projects with budgets typically over $1M, some of which included: - A $1.5 million provider portal offering online document submission with approval workflows and integrated OCR; reduced fax volume and manual processes by more than 50%. - A 90-day effort to fully design, build, and launch a large new foster family application and support website that reduced end-user form-completion time from 1-3 months to 1-3 hour; completed $40k under budget. - The implementation of an enterprise-wide Human Resource Information System. Show less

• 

  Care Logistics

  Feb 2010 - Oct 2010

  Manager, Project Execution and Scrum Master

  Leveraged waterfall and agile project management methodologies to deliver project planning, guidance, and status reporting for a multi-million-dollar project to convert applications to a web-based solution. ● Dramatically improved an organization’s agile adoption by authoring and delivering a series of Scrum training classes.● Mentored 3 scrum teams through applying agile principles and improved their sprint delivery success: 88% increase of sprint goals met across 4 different teams over a 6-month period. ● Integrated the release of new features into the primary system and coordinated the market release with Product Management. Show less

• 

  InterContinental Hotels Group

  Oct 2010 - Jun 2011

  Project Manager Contractor

  Orchestrated the priorities and assignments for a team supporting a global Learning Management System (LMS). Delivered executive reporting, budgeting, and resource capacity planning. Constructed and drove a Kanban adoption plan to help the team better manage workloads and improve delivery times.

• 

  Rare Medium Atlanta

  Jun 2011 - Oct 2012

  Sr. Project Manager

  Strengthened a significant client relationship through transparency, consistency, and successful delivery of multiple efforts for a large luxury hotel chain. Handled all client contact and escalations. Achieved high praise for professionalism and accountability.

• 

  Agilysys

  Oct 2012 - Sept 2013

  Sr. Project Manager

  Established new PMO processes, procedures, and metrics in support of an organizational effort to improve IT efficiencies. Led efforts to assess, implement, and administer the WorkFront enterprise project management tool, and integrated it with the organization’s existing Oracle back-end, ensuring the accurate flow of project data to the financial, billing, and invoicing source of truth.

• 

  Premier Logic

  Oct 2013 - Feb 2016

  Manager, Sales and Project Operations

  Merged sales operations with project management to enhance customer experience from initial contact through project completion. ● Developed and instituted a PMO framework supported by a project delivery playbook that standardized successful project outcomes, achieving a goal of consistently and successfully managed client projects.● Acted as the principal liaison for high-value projects and clientele, ensuring top-tier service and strategic alignment. Drafted and reviewed SOWs and RFPs, reported on the sales pipeline, managed resource allocation, and maintained oversight of organizational budgets and amendments.● Spearheaded multiple large-scale technology initiatives, including the overhaul of global web portals, deployment of enterprise CMS, and the creation and launch of custom websites and mobile applications. Led the design and implementation of ESB and proprietary CMS platforms, advancing enterprise technology capabilities.● Drove the iDisciple website and native apps project, garnering national recognition in The Washington Times.● Pioneered and facilitated Agile methodology training, fostering an environment of continuous improvement and adaptability. Show less

• 

  Self-employed

  Feb 2016 - Jun 2016

  Sr. Project and Program Manager Advisor

  While preparing to relocate with my family, advised global clients on optimizing project management processes and implementing Agile methodologies. Provided expert oversight and strategic guidance to clients, ensuring alignment with organizational goals. ● Guided a Fortune 1000 company through a critical re-platforming and website redesign, ensuring a seamless transition and minimal disruption to business operations.● Enhanced team productivity and project outcomes by introducing Agile practices and fostering a culture of continuous improvement and rapid adaptation to change.● Streamlined project management methodologies for various clients, leading to more efficient project execution and delivery. Show less

• 

  Keesler Federal Credit Union

  Jun 2016 - Sept 2020

  Director of Project Management

  Led the evolution of the PMO to maturity, improving project delivery capabilities and overseeing the completion of nearly 150 projects encompassing strategic initiatives, mergers & acquisitions, and technology implementations.● Successfully guided corporate M&A efforts, integrating people, processes, technology, and financial transactions. Established a M&A playbook to ensure future acquisitions were equally successful.● Partnering with the internal marketing team, I managed a multi-year organizational rebranding effort from customer research through the selection of a new logo and brand. Orchestrated all internal and vendor activities to launch a fully redesigned, re-platformed website using an Agile-based delivery. All brand asset replacement and website efforts were managed to an exact delivery date and time of day, coinciding with energetic, secret, internal brand launch events to 700 team members in 3 states and the UK.● Spearheaded Digital Transformation efforts through discovery, vendor vetting, and contracting to replace the existing online/mobile banking platforms. Accountable for the complex Agile implementation including a core-system integration, multiple 3rd party integrations, and parallel integration of a new checking/savings product. The new platform realized an 85% adoption rate within the first 3 weeks of launch.● Selected as one of eight cross-functional leaders to establish and champion a Center of Excellence, surpassing the goal to save 10K man-hours within the first year.● Established and chaired the Steering Committee to align projects with strategic objectives, providing status directly to Chiefs and the Board of Directors. Improved strategic initiative alignment, contributing to consecutive years of positive financial outcomes.● Facilitated annual operational business planning to ensure seamless coordination of planning and budgeting activities with strategic directives, including oversight of the monthly scorecard report. Show less

• 

  Launch That

  Sept 2020 - Feb 2023

  Principal Technical Project Manager

  Directed all technology projects, particularly significant cross-functional endeavors involving Application Development, IT, Marketing, Salesforce, Data Analytics, and Business Development teams. Established and enhanced project management processes and protocols, encompassing project charters, change control, Go/No Go assessments, and retrospectives. Incorporated change management strategies to encourage and facilitate the adoption and utilization of standards and tools across operations.● Led all technology projects, including defining and overseeing the build of a new lead generating and sales tracking software, leading efforts to update websites based on Google algorithm updates, integrating a new data analytics platform, overseeing the creation and integration of new Salesforce workflows, improving hardware refresh and inventory tracking processes, and improving processes for managing the technical team’s priorities and resource allocation.● Orchestrated and delivered organization-wide training on foundational Agile practices, leading a pilot agile-based project to demonstrate success.● Introduced ADKAR Change Management methodology to bolster organizational change capabilities.● Led Value Proposition workshops to support and align to strategic planning initiatives.● Designed and implemented a project scoring tool to facilitate organizational road map planning.● Recognized with the company's inaugural employee-of-the-year "PACE" award for embodying core values.● Facilitated company-wide annual strategic planning sessions. Show less

• 

  WTW

  Feb 2023 - Feb 2025

  PMO Lead

  Developed and executed strategic re-alignment plans to enhance project management, business process improvement, and organizational change management within a PMO. Provided mentorship and development for a dynamic team of project managers, enhancing their communication and leadership abilities.● Directed all year-long activities to implement a complex, cross-functional technology and operations project with over 50 global team members using a customized governance structure. Concurrently provided oversight and guidance to a similarly complex project. Recognized for top-tier performance from over a dozen senior leaders and the client for these efforts.● Created customized project playbooks for the PMO and for the Client Success teams to ensure sound project management practices were implemented, achieving a goal of consistently managed efforts. ● Spearheaded a significant technology and operations project to transition debit card platforms, managing a cross-functional team of over 30 global professionals and acting as the primary point of contact with all external vendor partners.● Re-established and enhanced a PMO, earning the trust of business units for support on significant projects. Provided leadership with a detailed SWOT assessment of the existing PMO and executed a comprehensive restructure including job levels and descriptions.● Presented a multi-year PMO vision to senior leaders, aligning organizational growth demands and improving services. Show less