Harsh Gupta

Experience

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  Management Department, N.C College of Engineering, Israna

  Aug 2012 - May 2014

  • Head of Sports Team

    Aug 2012 - May 2014

  • Head of Event Management Team

    Aug 2012 - May 2014
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  Flipkart

  Sept 2014 - Sept 2015

  Team Leader

  Take care of COD remittanceCollection of cash & depositing same into bankTake care of POS transactionsLost and damage controlTake care of forward and reverse logistics bothManaging relationship with internal customers and coordination with ware house.Order tracking & achieving delivery performance levels.Deviation/ Escalation management ensuring resolution within TATArranging Reverse pickup from different service providers according to their serviceable location.Ensuring RTO should receive on time at warehouseMaintaining necessary Data Base, Managing Budgets and Financial plans as well as controlling expendituresEnsuring effective securityEnsuring services entrusted by the company or provided to the customers for and on behalf of the OrganizationTrained new hires on various service parameters which includes customer service, grooming, good behaviour Show less

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  One97 Communications Limited(Paytm.com)

  Nov 2015 - Jan 2020

  Key Account Manager Operations

  In Reverse Logistic, beingo Account Manager of courier partners(Xpressbees, Bluedart, Delhivery, NuvoEx, Shadowfax, Ecom Return & Gati) & ensuring their performance up to the mark.o Account Manager of DTO Confirmation for all shipments (SS/ NSS) & confirm shipment delivery at their respective DTO location (Merchant/ RPC) thus maintains all records of DTO shipment and update MIS accordingly. Moreover provide refund to customer after validating shipment delivery with respective Merchant & RPC*Conducting audit as allocated and scheduled by the HO within stipulated time as per audit SOP.*Physical Verification of stock stored in godown, inventory available in godown, comments on infrastructure available to protect and preserve the stock using 5S System*Managing a team of 5 members to work proactively on the pending cases to reduce the conversion rate of pending cases into escalations.*Providing end to end operational support in urgent customer escalations of various important platforms (Social Media, Grievance, Service Head, Higher Management/ CEO Level, Fraud/ Security Escalations).*Coordinating & taking follow-up with respective business partners (Reverse Pickup Centre (RPC) & Logistics) and customers for better & quick resolutions.*Ensure to educate logistics partner to follow SOP of Order/ Logistics Management which helps to provide better business relationship between organization & our business partner (Merchant/ Logistics).*Coordinating between inter-departments for smooth order processing/ returns (Pickups/ Payments/ CST/ Reverse Logistics/ FC/ Security Team/ Cyber Cell/ Risk Operation Team/ Fraud & Legal Team).*Being an old part of the process, providing necessary training/ assistance/ support to co-members of team & to our customer support team as well.*Analysing existing processes and re-designing the same for enhancing operational efficiency and achieving maximum cost savings. Show less

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  Okaya Power Group

  Jan 2020 - Jun 2020

  Senior Auditor

  • Help in preparing Audit Charter, Annual Audit Plan, Individual Audit Program & Audit Check List• Gathering of all pre-required for the audit• Pre-Audit work and quality control checklist• Developing risk assessment control matrix and audit check list for various departments.• Identification of control gaps and remediation thereof• Help in developing SOPs, Policy and Procedure.• Carry out Special Audit as per the requirement/ as per the direction of management.• Field Audit Work and Documentation Show less

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  Huawei Technologies India

  Feb 2021 - Apr 2022

  SCM (Supply Chain Management) PRPO Documentation Engineer (Asia Pacific Region)

  Conduct site documentation work for Huawei Philippines Project. PAT and HIC document creation with consolidation through data of TSSR, DDD, FIO and BOQ documents. Creation of RAAWA template, Access letter and getting two levels of approval and PAC/FAC billing approval and uploading them on OWS, Huawei tool. GR processing template creation and endorsement.Direct dealing with front end at Philippines Location.Preparing reports on daily/ weekly / monthly basis and presentations for Data Analysis of the same. Show less

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  BT

  May 2022 - now

  Project Manager American Region

  Nestle & Nespresso Project North American Region (USA, Canada & Mexico)