Ray Gadd

Experience

• 

  ADP

  Dec 1984 - Apr 1995

  Various Management Roles

  Leadership experience with Service, Implementation and Operations teams. Also held Sales position during this period.

• 

  ADP Dealer Services

  Apr 1995 - May 1997

  Director of Service & Operations

  Incorporated new acquisition in the ADP Dealer Services organization. Participated in two other Dealer Services acquisitions.

• 

  ADP

  May 1997 - Jan 2016

  Responsibility for the Major Accounts Comprehensive Services (BPO) Core Market service offering and organization. Worked on high impact strategies with senior leaders across the Americas, Europe and AsiaPac to identify and implement initiatives focused on Quality and Margin improvements. Responsibility for a $250m business, supporting 15,000+ clients and ~300 associates. Additional focuses were on transforming Quality programs via the Net Promoter System and competitive strategies. Improved Quality results and grew Net New Business each year in role. National responsibility for all Time & Labor Management Implementation activity. Responsible for $65m Start Plan and 260 associates. Extensive remote management experience. Overall responsibility for a $71m business with ~200 employees. Responsible for the functional areas of Implementation, Client Services, Operations, Finance, Training and Human Resources. Extensive work with the Sales organization to meet growth targets. Led Implementation and Service organizations to improved Quality and Retention results.

  • (Retired) - Division Vice President & General Manager

    Jul 2013 - Jan 2016

  • Global View Service

    Oct 2012 - Jul 2013

  • Division Vice President / General Manager

    Jul 2009 - Sept 2012

  • Division Vice President Time & Labor Implementation

    Jul 2006 - Jul 2009

  • Division Vice President / General Manager

    Jul 2003 - Jun 2007

  • Vice President

    May 1997 - Jun 2003