Sherif Assem

Experience

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  Smart Solutions

  May 2016 - Feb 2017

  Network Project Engineer

  Network solutions Companyinstalling & Configuring Routers & SwitchesInstalling & Configuring IP Security Cameras

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  Misr2000 For Networking

  Mar 2017 - Jul 2017

  Presales Engineer

   Responsible of Cisco, 3com and Hp Switches & Routers Configuration. Responsible of Configuring FortiGate Firewalls & FortiClient S/W. Designing Network Solutions, Preparing Bill of Quantity, Checklist, ManagingImplementation with Technical Team, Preparing Project Reports and achieving allrequired targets and Keeping in touch with other colleagues, and all other computerwork related, in addition to the Internet contacts via emails. Responsible for Site Survey and Doing the Bill of Material. Show less

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  Telecom Egypt

  Aug 2017 - now

  1. Actively listened to customers, handled concerns quickly and escalatedmajor issues to supervisor.2. Resolved conflicts and negotiated mutually beneficial agreements betweenparties.3. Used Microsoft Word and other software tools to create documents and othercommunications.4. Cascade unsolved tickets to concerned entities as needed to ensure efficientresolution.5. Detect and correlate faults of the tickets and conduct root cause analysis forthe resolution of the fault in a timely manner and within SLA's.6. Increased customer satisfaction by resolving issues.7. Developed team communications and information for meetings.Collaborated with team members to achieve target results. Show less 1. Troubleshooting and configuring switches ( Cisco , Juniper , Brocade)2. Troubleshoot on huawei DSLAMS (ATM & IP ) and MSAN cabinets3. Troubleshoot CST problem from PE to CE and Dealing with different enterprise solutions (line down, flapping, packet loss, WiMax)4. Support and configure different types of modems (zyxel , athera , adatran , EFMs)5. Support L2& L3 MPLS VPN connections6. troubleshoot and identify solutions to resolve customer issues7. Provide prompt and accurate feedback to customers8. Handling many customer's problem internet problems and VPN problems Show less

  • Senior Enterprise Onsite Network Engineer

    Mar 2022 - now

  • Enterprise Onsite Network Engineer

    Aug 2017 - Feb 2022