LeQuicsa Harris

Experience

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  Aunt Martha's Health & Wellness

  Oct 2006 - Sept 2016

  Organize, review and monitor participant files Establish work schedules and assign work to staff members Determine staffing requirements, and interview, hire and train new employees Establish and implement departmental policies, goals, objectives, and procedures Plan and administer budgets for programs, equipment and support services Provide staff with assistance in performing difficult or complicated duties Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others Providing guidance and direction to subordinates, including setting performance standards and monitoring performance Get members of a group to work together and build trust among each other Show less

  • Program Coordinator

    Oct 2008 - Sept 2016

  • Americorps Volunteer

    Oct 2006 - Oct 2008
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  Amazon

  Oct 2015 - now

  Proficient with Microsoft Excel to include making charts and data manipulationPartner with Ops Team and communicate issues and actions regarding accuracyIn depth research of defect trendsMentor and guide Associates, and SMEs to manage quality, improve process efficiency,conceptualize, design and deliver trainings to the team Accountable for making sure that all retail request tickets get prompt response andresolution, meeting SLA where appropriateCommunicate with ISS Coordinator and direct Manager on Retail Request Tickets ticketstatus and weekly summary of pending tickets and open issuesProficient in Microsoft Word and Excel including pivot tables and v-look ups

  • Corp ER Intake Coordinator

    Nov 2022 - now

  • Appeals Coordinator

    Jan 2022 - Nov 2022

  • HR Regional Center Coordinator

    Sept 2020 - Jan 2022

  • Ops Admin

    Feb 2019 - Sept 2020

  • ICQA PA

    Jul 2017 - Feb 2019

  • ISS Representative

    Oct 2015 - Jul 2017
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  Flatiron School

  Feb 2023 - Oct 2023

  Cyber Security Student

  32 week Boot Camp:Networking - OSI & TCP/IP Models, Hardware, Routing, Protocols, Encapsulation, Framing, NAT Networks, VLANs Network Security - Wireshark & Wireshark Filters, Port Forwarding, VPNs, Port Scanning, Bind & Reverse Shells, IDS/IPS, Firewalls and WAFs, Rule Writing, Vulnerability Management, MITM Attacks, DNS Security Logs and Detection - SIEMs (Splunk), Indicators of Compromise (IoC’s), Log Types, Databases, Normalization, Regular Expressions (RegEX), Hunting, Alarms & Reports, Investigations, User and Process MonitoringGovernance, Risk and Compliance (GRC) - Frameworks, Tools, Artifacts (Strategy, Policies, Standards, Guidelines and Procedures), Risk Management, Business Continuity, Incident Response; Plans and policies concerning GRC requirements including ISO 27001, HIPAA, PCI-DSS, NIST 800-53, FedRAMP, Cyber Kill Chain, and FISMAThreat Hunting - Threat identification, Surveillance, Data and TrackingThreat Intelligence - Knowledge and identification of Threat Actors including APT’s. Cyber Threat Intelligence (CTI) Sources and Methods, Social Engineering, CTI Cycle and Process, Cyber Kill Chain, CTI Diamond Model, Cyber Mission Analysis Security Assessment - CIA (Confidentiality, integrity and availability), RMF, Risk Management Principles, Risk Assessment and Analysis, Security Metrics, Performance Measures Strategy and Analysis - Strategic Planning, Leadership, Operational Design, Decision Making Cycle Systems Administration - Windows, Unix/Linux, VMs, Memory, Storage, Python, Cloud Systems Security - OWASP Secure Coding Practices, Input Validation, Session Management, Encoding, Debugging, Buffer Overflows, Hypervisors Show less