Keith Duncan

Experience

• 

  Royal Artillery

  Sept 1978 - Dec 1989

  Soldier
• 

  Lewin Fryer & Partners

  Jan 1990 - Sept 1997

  Senior Surveyor
• 

  Lewin, Fryer & Partners

  Sept 1997 - Nov 1999

  Principal Surveyor
• 

  Self employed

  Nov 1999 - Nov 2001

  Course Advisor, Land Surveyor
• 

  Keimos Designs

  Jan 2001 - Jul 2008

  Web Designer, Administrator, Consultant
• 

  IT Training Consultant

  Nov 2001 - Jun 2008

  IT Training Consultant, Web Designer and Computer Support
• 

  Teletech@home

  Oct 2007 - May 2008

  Broadband Support
• 

  Inspired Gaming Group

  Jan 2009 - Nov 2019

  • Remote Operations Engineer (2nd Line)

    May 2016 - Nov 2019

  • Product Support Services (2nd Line)

    Sept 2015 - Apr 2016

  • Remote Support Engineer

    Jan 2009 - Aug 2015
• 

  The Utility Warehouse Discount Club / Telecom Plus PLC - Authorised Distributor

  Nov 2019 - now

  Authorised UW Partner

  As an Authorised UW Partner, I have a great job as I help people save time and money by introducing them to UW’sunique service.Utility Warehouse is a true British success story, UW isn’t a gas and electricity company. It’s not a broadband, mobile,landline or home insurance company. It’s the UK’s only genuine multiservice provider that allows its Members more time to concentrate on more important things in life with our great value promise: all their home services in one, simple, monthly bill.This applies to residential and small businesses, message me or give me a call so that I can explain how it works.Worried about Covid 19, no problems, We can setup a remote presentation, all you need is a computer, tablet or smart phone. So it does not matter where you are in the country, I can help. Show less

• 

  Risc IT Solutions Ltd

  Feb 2020 - now

  Working with and supporting Redstor backup software, for PC and Cloud 2 Cloud, Office 365 Backup, Supporting Office 365, Microsoft 365, Azure Active Directory, Exchange Online, ESET Endpoint Protection, Skykick, cloud backup, Microsoft Virtual Machines, Compliance and ethics. 1st and 2nd line software support and general helpdesk duties · make and receive 1st and 2nd line technical calls, to assist in the co-ordination & resolution of IT issues as quickly as possible & to ensure all customer expectations are met, liaising with suppliers as necessary · assist customers with the installation, configuration and troubleshooting of backup, Office, antivirus and other software · pre-sales scoping to assist sales team to identify solutions which match customer requirements · collate requirements, plan and deliver professional services · support Risc internal staff with their use of software, hardware, services as required · document all activities undertaken as per guidance to allow easy case management · ensure each customer is satisfied following any interaction · escalate to line manager any repeating, complex issues and/or complaints · make full use of supplier online resources to complete learning gaps against current role as they arise Show less

  • Senior Technical Support Engineer

    Oct 2023 - now

  • Technical Support

    Feb 2020 - now