Shipra Dewan

Experience

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  Sterling Commerce an AT&T company

  Mar 2007 - May 2010

  Information Developer

  I started my career as a Technical Writer at Sterling Commerce. With the continuous help of my mentors, i acquired the following skills:- Knowledge of SDLC and DDLC- Analysis of requirements- Time management- Quality control- Knowledge of Waterfall and Agile methodology

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  Unisys India

  Jun 2010 - Jan 2012

  Product Information Specialist

  I developed documentation on a variety of Unisys products based on the MCP (Master Control Program) operating system and Secure Private Cloud proprietary to Unisys. My primary job responsibilities included:- Analyzing the requirements and identifying the documents impacted by those requirements- Interacting with the development teams at onsite and offshore to understand the design and scope of a requirement- Creating or updating product user guides such as Programming guides, Installation guides, Administration guides, and Customization guidesI also lead projects like MCP IDE for Eclipse and MCP Business Continuity Center. My job responsilities included:- Estimating for the documentaion effort during the release- Providing updates to the engineering team about the documentation progress- Identifying issues early in the cycle and fixing them to avoid delay in assignments- Reviewing documents by other writers on the team- Driving the entire documentaion effort to closure Show less

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  Aricent

  Mar 2012 - Apr 2014

  Lead Technical Writer

  I worked on multiple datacommunication projects with Cisco ODC in The Aricent Group, Gurgaon. My job responsibilities were:- Interacted with the product development and testing teams to understand the requirements- Created Documentation Plans comprising: - Audience analysis - Documentation impact - List of stakeholders - Important milestones- Estimated the documentation effort and suggested the resource requirements - Mentored junior writers- Reviewed the work of junior writers- Authored complex technical documents Show less

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  Guavus

  Apr 2014 - Jan 2015

  Technical Publications Manager

  My responsibilities at Guavus include:- Analyze and track project model, specifications, schedule, and blocking points.- Manage risks to identify, escalate, and mitigate risks.- Create weekly and monthly reports for all the technical writing projects in the Application Solutions Group at Guavus.- Establish documentation processes across the engineering teams.- Create documents for various solutions.- Manage documentation library including multiple products.

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  Thales

  Aug 2015 - now

  - Create Onboarding plans for customers - Act as a Single-point-of-contact for the customers after the Sales hand over- Create Commercial Proposals during Pre-Sales - Identify Upsell/cross-sell opportunities - Ensure renewals by making customers successful I, along with my team of excellent writers/trainers are responsible for making sure that Guavus' products and technological initiatives are well understood and utilised. We are responsible for creating Training material and end-user documentation to help our customers in using the products effectively and increasing the adoption within teams.

  • Customer Success Manager

    Sept 2016 - now

  • Senior Manager, Adoption and Documentation Services

    Aug 2015 - Sept 2016