Mohit Kumar

Experience

• 

  Eserve International Limited(A Apart Of Citigroup)

  Jul 2003 - Mar 2005

  Executive

   Handling service issues on the credit card. Selling personal Loans on the credit card Selling loans on the credit card.

• 

  Citibank

  Jul 2005 - Aug 2008

  Senior Executive

   Contact prospective customers to present information and explain available services. Understand the client business environments, strategies and industry to provide the best solution for their situation Generate prospect leads by cold calling local small and medium size business for banking relationships. Identify the potential new business opportunities and provide the best solution. Determine customers' financial services needs and prepare proposals to sell services that address their needs. Assist in servicing new accounts and cross selling bank products whenever appropriate Manage sales process to include proposal and implementation Understand the competition and gaps to better position citibank solutions Show less

• 

  First Gulf Bank

  Sept 2008 - Feb 2009

  Mortgage Advisor

   Contacting Real estate and developers for leads. Maintaining client connect with Real estate and developers. Converting leads into mortgage sale. Collecting all the documents from the client and ensuring a smooth and quick end to end mortgage transaction. Handling loan disbursement process. Selling direct properties of the bank. Being a one point of contact for the customer for providing better customer experience.

• 

  Dell International Services India Private Limited

  Mar 2009 - Feb 2014

  Inside Sales Specialist

   Selling warranties on the laptops, desktops & printers to the existing & new customers. Selling laptops, desktops & other electronic accessories & software’s available on the dell website. Resolving customer’s hardware related issues related to computer & selling upgrades. Creates relationships with customer’s both internal & external, to position & represent the brand in positive light. Inspires a sense of energy, ownership, & personal commitment to Dell’s strategy, brand & our work. Ensure the customer’s privacy is completely met when dealing with the customer financial details. Following the policies & procedures while selling the products to the customer. Being a one point of contact for the customer for providing better customer experience. Show less

• 

  AS Technologies

  Feb 2014 - Jun 2018

  Sales Manager

   Handling a team of 40-50 sales agents. Responsible for driving call center Annual revenue up to $4 million(28 crore). Responsible for driving call center to deliver the sales revenue goals on monthly basis. Supervise and coach Team leads, FTL’s and Sales Associates on regular basis and responsible for achieving their monthly targets. Managing the attrition, absenteeism & schedule adherence of call center agents & the management staff. Take group sessions to motivate & educate the sales associates. Conducting the Daily/weekly/Monthly reviews with the sales associates & take sessions of the bottom quartile associates to increase the revenue. Monitoring every sales associate on performance, quality & company policies. Responsible for yearly appraisals of all the reporting employees.  Ensure outstanding customer satisfaction by maintaining strong work relationship. Review, Analyze and manage all aspects of locally controlled cost with in the budget. Resolve customer related issues using good business judgments and escalate to the senior officials as needed.  Communicate the company goals to the sales associates so every employee understands his or her role. Maintain strict levels of confidentiality with regards to all areas of the business. Taking care of personal issues of all the sales associates so that they feel motivated and deliver best results in terms of revenue Show less

• 

  KPMG India

  Sept 2018 - Mar 2022

   Product positioning, Planning, Solution Architect, Business Development etc. for Cisco networking, Collaboration, Security & Data center. Work as Solution specialist for CISCO products & solutions to support the sales team. Managing the enterprise accounts for their growing needs of IT networking, collaboration, data center, cyber security and cloud services. Responsible for the aspiring customers with the new products and technology that can optimize their operational cost to map business goals. Collaborating with the partners(Tier 1/ Tier 2) and distributors to facilitate the customer engagement process. Working for the revenue generation with a leader (Cisco-Partners and Account Managers) in networking, collaboration and security technologies. Actively track joint sales pipeline and meet or exceed quarterly and annual revenue targets Show less

  • Asst Manager

    Apr 2021 - Mar 2022

  • IT Consultant (Management Consulting)

    Sept 2018 - Mar 2021
• 

  Grant Thornton Bharat LLP

  Apr 2022 - Dec 2023

  Senior Manager clients & markets

  Cyber Security, Technology Advisory, Risk Advisory, Assurance, ESG Compliance

• 

  Capital Technology Solutions

  Dec 2023 - now

  Director Sales Technology

  IT Services, ITSM, Cloud Computing(Azure/AWS), Software & Application Development, IT staff Augmentation, CRM & ERP Advisory and Cyber Security & IT Risk.