Carolyn McWright

Experience

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  Riverwalk Casino

  Feb 2012 - Feb 2014

  Guest Experience Manager

  My core responsibilities include directing and supervising the property casino hosts. Enhance the effectiveness of the property host program and to develop and implement a comprehensive Player Development Program. Additionally I will play a key support role to the property "Service Champion" in the property wide Service Initiative.

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  Resorts Casino & Bally's Casino Tunica,Ms

  Mar 2014 - Jun 2017

  Regional Director of Service Excellence

  Respond to all property service issues and breakdowns. Online surveys, property calls, messages, emails,letters etc.... I created property analysts for departmental Directors review. Implement training for the departments within the core service standards.Respond to all inquiries at both properties. Keep daily and monthly analysis for GM review. Able to read services scores among other analysis.

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  Horseshoe Casino

  Sept 2017 - Mar 2018

  Convention Services Manager
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  Goldstrike Casino

  Mar 2018 - now

  Assistant Slot Shift Manager

  Oversee the day to day operation of the Slot Department on an assigned shift. Manage the Slot personnel on an assigned shift. Manage the operation of the Slot dept. on an assigned shift. Maintain and follow all departmental and property policies and procedures are carried out. Make decisions in the absence of the Shift Manager. Delegate assignments to ensure that all functions of the shift are carried out.