Gayatri Yadav

Experience

• 

  Amazon

  Jul 2022 - Oct 2022

  Customer Service Associate

  A customer-focused and detail-oriented professional with 3 months of experience in providing exceptional customer service. Skilled in handling inquiries, resolving complaints, and ensuring customer satisfaction. Proven ability to communicate effectively and collaborate with cross-functional teams to achieve organizational goals.

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  Digital Nest

  Mar 2024 - now

  Business Development Executive

  Providing in-depth information to prospective learners, this includes counselling through phone, email, chat and social media .Identifying references through the existing customer base to increase the sales pipeline. Details pertaining to lead discussions & conversion should be updated real-time on CRM(ZOHO,LSQ) software.Responsible for adherence of the inside sales process, tools and data management.Meet and overachieve the given weekly, monthly and quarterly target in terms of revenue.Handle Objections and Price Negotiation in order to generate Sales Revenue. Conducted market research and competitor analysis to stay ahead of industry trends and provide strategic insights to the executive team. Recognized as the top-performer for, earning the Best Sales Excellence Award.Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations. Show less