Amy Skillen

Experience

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  McDonald's

  Aug 2017 - Jul 2022

  Food Service Worker

  Politely greet customers at counter and drive-thru. Accurately place orders and suggest sell. Receive payment via cash, debit or credit. Work at a fast pace to ensure customers are receiving their food quickly.

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  Merivale Cardiovascular Consultants

  May 2020 - Nov 2024

  Medical Office Administrator

  Greeting, helping, and booking appointments for patients. Assisting physicians with their schedules. Training new employees. Performing electrocardiograms and taking blood pressure on patients

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  The Ottawa Hospital

  Nov 2023 - Aug 2024

  Capstone Experience

  Creating a scholarship opportunity for Allied Health staff at the Ottawa Hospital. Conducting a needs assessment by interviewing department leaders. Bi-weekly meetings with project supervisor (Director of Education).

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  Ottawa West Community Support

  Nov 2024 - now

  Scheduling Coordinator

  As the In-Home Services Scheduling Coordinator at Ottawa West Community Support, I contribute to providing practical, compassionate, and innovative services that support clients and caregivers in Ottawa's west end. Working from our Craig Henry office, I play a key role in delivering a positive experience for seniors and other individuals accessing our services by managing scheduling and coordination with accuracy and efficiency.Key Responsibilities:Respond to and direct client service requests, ensuring prompt and efficient resolution.Schedule and support off-site field staff, maintaining smooth operations across service delivery.Track and maintain detailed documentation and statistical records for In-Home Services.Proactively identify and resolve day-to-day operational challenges, addressing emergent issues early.Provide administrative support to the department, contributing to overall team success.Participate in an on-call rotation, ensuring 24/7 support for our clients and team.In this role, I apply my interpersonal skills, attention to detail, and customer service experience to thrive in a dynamic environment. My knowledge of social services, gerontology, and the health sector further supports the organization's mission to deliver exceptional care to our community. Show less