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Othmane Faouzi

Othmane Faouzi

Customer Service Representative

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  • Timeline

  • About me

    Restaurant General Manager @ Soul Foods Group | Guest Experience, Hospitality Industry

  • Education

    • Université Ibnou Zohr-Agadir

      2003 - 2007
      Bachelor of Education ENGLISH LANGUAGE AND LITERATURE/LETTERS passable

    • Institut Spécialisé de Technologie en Hôtellerie et de Tourisme founty

      2013 - 2015
      High Diploma hospitality management Hotel, Motel, and Restaurant Management montion

    • Institut Spécialisé de Technologie en Hôtellerie et de Tourisme founty

      2011 - 2013
      Technicien Service Restaurant Customer Service Management deuxième note

  • Experience

    • Ofamilytours

      Sept 2007 - Sept 2010
      Customer Service Representative

    • Sofitel

      Sept 2010 - Sept 2015
      Hospitality management

    • Accor

      Sept 2015 - Sept 2019
      Restaurant manager

    • Kasbah moroccan lounge

      Dec 2019 - Jun 2021
      Restaurant Manager

    • RIYADH SAISON

      Oct 2021 - Jan 2022
      Director Restaurant

      As a Restaurant Director in Riyadh, KSA, I am an accomplished leader with extensive experience managing all aspects of restaurant operations. In my most recent role as a Director of Restaurant at Menusim, I successfully led the opening of multiple famous international restaurant brands, while ensuring exceptional guest experiences and driving revenue growth.

    • Kasbah morrocan lounge

      Dec 2021 - May 2022
      Assistant Director

      As a Restaurant Director in Riyadh, KSA, I am an accomplished leader with extensive experience managing all aspects of restaurant operations. I have a strong track record of delivering exceptional guest experiences, driving revenue growth, and optimizing operational efficiencies.My expertise spans front-of-house and back-of-house operations, including menu development, food and beverage procurement, vendor management, staff training and development, financial management, and strategic planning. I am well-versed in industry best practices and trends, and have a deep understanding of the local market and customer preferences.In addition, I have a passion for creating and implementing innovative concepts that elevate the dining experience and drive customer loyalty. With my exceptional communication and leadership skills, I am able to motivate and inspire teams to deliver outstanding results.I am eager to leverage my skills and experience to support the success of restaurants in Riyadh, KSA. Whether you are looking to launch a new concept or enhance an existing operation, I am confident that I can help you achieve your goals and exceed customer expectations. Show less

    • Soul Foods Group

      Jan 2024 - now
      Restaurant general manager

  • Licenses & Certifications

    • The Manager's Toolkit: A Practical Guide to Managing People at Work

      University of London, Birkbeck, University of London
      May 2022
      View certificate certificate

    • Management Consulting Skills Mastery

      John Burress Management Consultant @ MBB | MBA | CAPM®
      Feb 2021

    • IBM Data Science Certificat Professionnel

      IBM
      Jan 2021

    • Hotel Management: Distribution, Revenue and Demand Management Spécialisation

      ESSEC Business School

    • Google Project Management: Certificat Professionnel

      Google
      May 2021

    • Food & Beverage Management

      Università Bocconi
      Dec 2020

    • Time Management for Professionals

      Learnsector
      Jan 2021