Emily Baisden

Experience

• 

  Pediatric Ophthalmology Associates, Inc.

  May 2012 - now

  As Practice Administrator, I drive and influence areas of business operations, people management, and strategic planning initiatives. My leadership was key in streamlining payroll processes, managing remodel projects, and executing work-from-home policies. I have also inceased our online reputation significantly and successfully helped to negotiate pivotal contracts with major healthcare systems. In my role as Office Manager, I efficiently managed patient registration processes, ensuring top-tier customer service at every touchpoint. I introduced a physician preference guide to solve the problem of scheduling challenges and established a third-party patient retention platform. My approach in creating training resources set the standard for future employees, ensuring continuity and excellence in operations. I provided support to ophthalmologists, performing in-depth medical eye exams and triaging patients. My expertise in frame selection and insurance benefit retrieval had a positive impact on patient experiences. I pioneered the practice's first ophthalmic scribe position, setting a benchmark for quality and consistency.

  • Co-Chief Operating Officer

    Feb 2024 - now

  • Practice Administrator

    Dec 2021 - now

  • Office Manager

    Feb 2020 - Dec 2021

  • Ophthalmic Technician

    Oct 2014 - Feb 2020

  • Patient Registration Specialist

    May 2012 - Oct 2014