Khurram Mirza

Experience

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  USAID Power Distribution Program

  Sept 2012 - Aug 2013

  Survey and CSC Supervisor At B.Z Musa Pak Mtn

  • To work as site supervisor during construction of all Customers services center at Multan Circle.• Manage a team of call center agents.• Be available to effect entirety of the team’s operations.• Manage by walking around be visible to answer question.• Take calls that agents can’t handle and be available to when an agent appears to need assistance.• Monitor queue and track inbound calls. Keep agent aware of inbound calls, calls waiting, abandonment rate etc.• Motivate and encourage agents through positive communication and feed back• Facilitation and guidance and to all walk in customers.• Stay informed of all services and insures that agents are properly trained to handle questions about any of them.• Be visible to agent and should walk around periodically to perform live monitoring of agents.• Report day to day activities to complaint center officer.• Revamping to all Multan Circle sub-division renovation job.• Assigning daily tasks and evaluating daily activities at the end of day• Field checks of the survey activities and addressing the issues in the field• Maintained the inventory for office renovation• Coordinated with vendors to get work done for office renovation • Coordinated with MEPCO Staff and Officers for survey and renovation activities• Maintained Daily wages sheets• Maintained monthly expenses• Achieved the required target assigned by USAID.• Submit monthly reports to project manager.• Admin responsibilities during job Show less

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  USAID Power Distribution Program

  Mar 2014 - Aug 2015

  CSC SUPERVISOR

  • Initially to work as site supervisor during construction of all Customers services center at Multan Circle.• Manage a team of call center agents.• Be available to effect entirety of the team’s operations.• Manage by walking around be visible to answer question.• Take calls that agents can’t handle and be available to when an agent appears to need assistance.• Monitor queue and track inbound calls. Keep agent aware of inbound calls, calls waiting, abandonment rate etc.• Motivate and encourage agents through positive communication and feed back• Facilitation and guidance and to all walk in customers.• Stay informed of all services and insures that agents are properly trained to handle questions about any of them.• Be visible to agent and should walk around periodically to perform live monitoring of agents.• Report day to day activities to Complaint center officer.• Revamping to all Multan Circle sub-division paint job.• Other task assigned by the Team Lead CO&I / Team Lead Commercial Show less

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  Suzuki Pioneer Multan (Raja pur)

  Sept 2015 - now

  HR/ Admin Manager

  • Responsible for efficiently manage recruitment & selection activities of staff at local Offices (Multan pioneer Raja pur , Azmat wasti road and Khanewal Showrooms). • To maintain all files & records of Employees.• Mobile phone connections, billing and Monthly deduction.• To arrange events in house and outside the company.• Courier billing and reporting.• Compilation & update of Admin record.• Dispatch activities monitoring and control.• Photocopier, Fax Machine, Digital Cameras & Multimedia maintenance. • All utilities bills processing including other Offices & Showrooms.• To perform tasks as and when assigned by Incharge (CEO).• Relationship Building. • Problem Solving Skills. • Internet & Emailing.• Record keeping. Show less