Lucy Hoffman

Experience

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  Newton Parks & Recreation

  Jun 2010 - Aug 2014

  Summer Camp Unit Leader

  -Oversaw daily operations of camp environment.

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  Legal Sea Foods

  Jun 2017 - Mar 2018

  Server

  -Provided top-notch service to customers by multi-tasking in a fast-paced environment.

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  VOWS Bridal Outlet (bridepower.com)

  Mar 2018 - Dec 2018

  Front Desk Representative

  -Delivered excellent customer service by solving problems rapidly and coordination of the employees’ responsibilities

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  Ivy Street

  Jan 2019 - Oct 2020

  -Managed therapeutic milieu through behavior support and crisis prevention in a residential school for adolescents with autism, neurological disorders, and mental health diagnoses-Developed and tracked progress of individual students towards their EEC behavioral goals -Provided students with supervision, positive behavior interventions, support in activities of daily living, and engagement in community-Assisted in specific treatment goals and students' medication management, relationships, and money management-Promoted to supervisory position; Managed and trained direct care staff and led biweekly meetings reporting on progress

  • Behavior Specialist

    Nov 2019 - Oct 2020

  • Residential Counselor, Residential Supervisor

    Jan 2019 - Oct 2019
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  The Home for Little Wanderers

  Oct 2020 - Jul 2021

  Behavior Support Specialist

  -Acted as the Subject Matter Expert in behavior support; enabling 15 staff members to adopt best practices through 1-on-1 training.-Created student success plans outlining each individual’s learning outcomes and action steps to achieve those outcomes. -Utilized performance data and key stakeholder feedback to adjust success plans each week, resulting in improved student proficiency.-Identified potential blockers to desired learning outcomes and communicated recommendations to remediate them with parents, colleagues and administration via Email, Phone and regular in-person meetings. -Led 15 person committee including weekly meetings to ensure positive behavior interventions and supports were being effectively adopted-Managed the complete new student lifecycle, from kick-off through initial onboarding, expediting time-to-value for both students and parents.-Analyzed and presented performance data to executive leadership to advocate for and secure additional support for students at risk of not achieving key results.-Created and maintained a weekly email newsletter to scale communication with over 25 stakeholders and provide visibility for parents. -Championed a new program to improve student engagement, resulting in 60% of staff adopting the program within a 6 month period.-Managed the school’s budget for incentive programs, monitoring spend and allocation on a weekly basis, while providing leadership with detailed reporting. Show less

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  Department of Disability Services

  Aug 2021 - Jun 2022

  Autism Aide

  -Assessed the needs of the client and led requirements gathering for all involved stakeholders to inform the development of a detailed success plan for achieving desired outcomes-Coached client through daily activities, maintaining his safety and emotional regulation through behavior management techniques in a variety of settings-Maintained progress records and assessed performance data regularly to communicate recommendations and remediate risks to achieving the client’s desired outcomes Show less

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  Charles River School

  Feb 2022 - Jun 2022

  Extended Day Teacher

  -Led the planning and implementation of daily programming for 30 students-Managed relationships with partner organizations, acting as the primary point of contact for the program’s transportation vendors

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  Water Cooler Trivia

  Dec 2022 - Apr 2023

  Customer Success Lead

  -Proactive outreach to clients to ensure successful onboarding and adoption of product throughout the customer lifecycle-Tracking customer data and churn to discern pattern and work on solutions to proactively address churn-Meeting with current customers to maximize their value gained using the product-Conducting customer demos with prospective customers to show value of product

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  Tekmetric

  Apr 2023 - now

  Customer Onboarding Specialist II

  -Ownership over customer relationship to increase retention during the onboarding and hypercare phases. -Primary point of contact to deliver a standardized sequence of onboarding activities for new customers that sign up that guide customers to encourage successful adoption.-Aid in data extractions for customers. Liaison with data migration team and 3rd parties to schedule data migration and resolve technical migration questions/issues.