Faith Waweru

Experience

• 

  Directorate of youth affairs

  Sept 2014 - Dec 2014

  Volunteer

  As a Volunteer at the Directorate of Youth Affairs in Machakos County, I was involved in community services such as cleaning-up activities. I also participated in workshops and youth exhibitions conducted for students in high school to create awareness about drugs, substance abuse, and different career choices. Additionally, I attended various seminars on youth development.

• 

  Ministry of Energy of Kenya

  May 2016 - Aug 2016

  Intern

  As an Intern at the Department of Economics and Planning at the Ministry of Energy of Kenya, I was responsible for the following:• Review Environmental Impact Assessment (E.I.A) for the construction of petroleum retail stations and prepared reports: I reviewed Environmental Impact Assessments for the construction of petroleum retail stations and prepared reports.• Update the Ministerial Project Implementation Status Matrix: I updated the Ministerial Project Implementation Status Matrix.• Prepare daily reports on the status of petroleum stocks supply in the Country: I prepared daily reports on the status of petroleum stocks supply in the country.• Participate in tender awarding activities to OMC’s (Oil Marketing Companies): I participated in tender awarding activities to Oil Marketing Companies. Show less

• 

  Economics Students Association of Maseno University

  Sept 2016 - May 2017

  Welfare Leader

  As a Welfare Leader for ESAMU, I was responsible for the following:• Supported with logistics for ESAMU career events: I supported with logistics for ESAMU career events.• Conducted surveys in the School of Business and Economics to help provide suitable environment for all the students: I conducted surveys in the School of Business and Economics to help provide a suitable environment for all students.

• 

  OPPO

  Jun 2017 - Aug 2017

  Sales Representative

  As a Sales Representative at OPPO, I was responsible for the following:• Maintained and Updated Supplier database: I was responsible for maintaining and updating the supplier database.• Keeping records of sales and purchases in the database: I kept records of sales and purchases in the database.• Preparing weekly and monthly petty cash: I prepared weekly and monthly petty cash.• Ensuring that monthly targets have been achieved: I ensured that monthly targets were achieved.These responsibilities required me to have excellent organizational, communication, and time management skills. In addition, I had to be detail-oriented, analytical, and able to work independently or as part of a team. Show less

• 

  HIV FREE GENERATION (HFG)

  Sept 2017 - Dec 2017

  Data Entry Clerk

  As a Data Clerk for a PATH project in conjunction with Aphia Plus Western for the Enrolment and Mentorship of Dreams Girls, I was responsible for the following:• Data entry: I was responsible for entering data into the database.• Data cleaning: I ensured that data was cleaned at the appointed time.• Updating HIV services and Social Asset Building activities in the database: I updated HIV services and Social Asset Building activities in the database.• Collation and analysis of data: I supported in the collation and analysis of data.• Disbursement of funds to the mentors of the Dream Girls: I was responsible for disbursing funds to the mentors of the Dream Girls. Show less

• 

  GasLabs Limited

  Jul 2018 - Mar 2020

  Accounts Assistant

  As an Accounts Assistant at GasLabs Kenya, I was responsible for generating invoices and delivery notes for daily orders, entering substantial numbers of transactions into Quick Books, assisting in preparation and review of monthly management accounts, preparing and making payments to suppliers, performing monthly bank reconciliations and weekly petty cash checks, preparing and managing the statutory payments (NHIF, NSSF, and KRA), reviewing and evaluating the supplies of products for the 4th quarter of 2018, updating the customer’s phone book, and assisting in administrative and clerical duties. Show less

• 

  Bank of Africa Kenya

  Mar 2020 - Jun 2022

  Banking Assistant

  As a bank teller at Bank of Africa, I supported the daily operations of the branch by providing excellent customer service, processing transactions, and handling customer requests. I also assisted my supervisor in preparing and submitting financial reports using BOA-Kenya operational systems. I conducted user research to understand customer needs and preferences, and contributed to the financial growth of the bank by cross-selling and introducing new accounts. I maintained high standards of accuracy and quality in executing customer instructions and reconciling banking cheques. I also participated in branch audits and ensured compliance with documented procedures. Show less

• 

  McKinsey & Company

  Jun 2022 - Dec 2022

  McKinsey Forward Program
• 

  CloudFactory

  Nov 2022 - Jan 2024

  Data Research Analyst

  Experienced Data Researcher and Analyst at Cloud Factory, a leading provider of cloud-based data solutions for artificial intelligence. Conducting data research and analysis on assigned companies by project managers to update the information on a confidential database that provides insights and intelligence on businesses and professionals.Applying user-centric data techniques such as data augmentation, feature engineering, and anomaly detection to improve the performance and accuracy of the confidential database based on user feedback and behavior. Collaborating with project managers and the confidential database team to share data insights and recommendations for improving user experiences and satisfaction while increasing the user retention rate by 20% and the customer satisfaction score by 15% by using data research and analysis to optimize the confidential database for different user segments and scenarios.As a Researcher, I have used and learned various user experience research methods and tools such as surveys, interviews, usability testing, analytics, etc. to understand the needs, preferences, and pain points of the companies I researched. Show less

• 

  Made by People

  Jan 2024 - now

  As a User Experience Researcher at Made by People, I participate in internal product improvement efforts at a technical level, attending stakeholder meetings and demos to ensure all voices are heard. I assist in planning and executing user research studies by recruiting participants, scheduling sessions, and preparing research materials. My role involves conducting a variety of user research methods, including usability tests, surveys, and user interviews, as well as analyzing and synthesizing these findings to inform key design decisions. I collaborate closely with cross-functional teams to translate research insights into actionable design recommendations. Additionally, I maintain comprehensive research documentation, ensuring that insights are effectively communicated to stakeholders. I stay up-to-date with industry trends and best practices to enhance my approach to UX research and design.Key Responsibilities:- Participate in internal product improvement at a technical level, including stakeholder meetings and product demos.- Assist in planning, executing, and managing user research studies, including participant recruitment, scheduling, and material preparation.- Conduct various user research methods: usability tests, surveys, and interviews.- Analyze and synthesize research findings to inform and guide design decisions.- Collaborate with cross-functional teams to transform research insights into actionable design recommendations.- Maintain and organize research documentation, ensuring effective communication of findings to stakeholders.- Stay informed of industry trends, best practices, and advancements in UX research and design.- Advocate for user-centered design principles across the organization.- Ensure the delivery of research findings in a clear and compelling way to enhance product experiences.- Work closely with design and engineering teams to incorporate feedback loops from users and improve the overall user experience. Show less As a user research apprentice, I am responsible for collecting, analyzing, and testing data to design websites, software, and applications based on user needs. I plan and design user research testing sessions, recruit users for testing sessions, and carry out research. I also get an understanding of users’ needs, motivations, and any problems with a service or product. Additionally, I use research results to identify new product and design ideas and work as part of a large product development team. I help colleagues understand user behaviors and present user insights to project stakeholders at all levels. Show less

  • User Experience Researcher

    Apr 2024 - now

  • User Experience Apprentice

    Jan 2024 - Apr 2024