Lissa Holliday

Experience

• 

  BASF

  May 2001 - May 2015

  Customer Service Representative

  Managed customer accounts for 2 sides of business, Refining and Salts and Solutions including handling of orders, forecasting, customer support, billing, and working with customer from quoting to shipment or settlement of product. Worked well in a team environment as well as individually. I was instrumental in SAP initial migration in 2007 and update in 2009 writing scripts for testing, performing tests in beta environment, troubleshooting issues, and then training. In my role as customer service representative I also have experience working with teams in all aspects of the business including production, metal control, accountants, auditors, customs agents for shipping overseas, corporate credit teams, quality department, shipping/logistics, metal traders, business controller, engineers, and managers. Proficient in Microsoft Word, Excel, PowerPoint, and Lotus notes. Show less

• 

  Eaton

  Jun 2015 - now

  Account Manager

  Manage select customer accounts. My duties include being the point of contact for all things customer related. I manage the orders, provide updates, participate on customer calls and meetings, and handle all customer requests and expedite requests.Work closely with production and supply chain teams/managers to get customer orders filled.