Fadiel Arendze

Experience

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  Edcon

  Jul 2003 - Jan 2005

  Cashier/Stockroom & Floor Assistant

  JET RETAIL STORE (Parow) • Responsible for the cashing up of goods • Ensure stock is accounted for • Distribute stock to its applicable department • Co-structure a system for distribution within store

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  DFS (DirectFinSolutions)

  Jan 2005 - May 2005

  Call Centre Agent (Outbound)

  • Promote and selling of funeral & life cover policies (AIG campaign)

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  Intercape Bus Services

  Jun 2005 - Oct 2006

  Call Centre Agent

  Provide excellent customer services • Reservation • General queries• Exchanges• Cancelations• Operations – Tracking of busses and supplying this information to clients • Provide support to hostess in tracking customer details and reference numbers • Technical support for offices • Driver - deliveries

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  TicketConnection

  Oct 2006 - Jan 2007

  Call Centre Agent ( Customer Service)

  Provide excellent customer services : • Reservation • Group bookings including couriering• Queries• Escalate logged calls to relevant departments, for internal and external sources Technical support:• Responsible for all re-print of tickets at an outlet• Provide troubleshooting for all outlets nationally

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  Ticket Connection (SA)

  Feb 2007 - Apr 2008

  Team Leader

  Supervised: • Day to day management of call centre• Deal with all escalations and irate clients• Generate management reports timeously and in the required format for internal and external use• Structure monthly scheduling of staff/agents and adherence• Coaching• Deliver technical support, development and maintenance service to all Mr. Price stores in accordance with SLA’s • Stock control – maintain ticket stock levels in stores• General admin duties• Invoicing and couriering of inventory• Training Development and Implementation • Co-structure procedures• Maintain relations with Mr Price via helpdesk and management • Fulfil all duties listed below in previous position Show less

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  Telesure Group Services

  May 2008 - Jan 2018

  Claims administrator:• Processing and validating client claims, which entails the collection of accurate information, with the ability to take control in order to make a decision • Render claims-related service within a turnaround time that is acceptable to clients, and conforms to company SLA’s• Effectively build, maintain and manage relationships with service providers and clients• Contribute to success of team by taking ownership and 'going the extra mile' • Contribute to optimising work practices and procedures• Generate cost savings without harming clients initiatives• Supply management information to enhance market intelligence • Ensure effective updating of own product and system knowledge• Undertake new responsibilities to expand competence• Identifying and negotiate new business opportunities• Meet financial targets• Living the Telesure Service way Show less

  • Training Facilitator

    Sept 2016 - Jan 2018

  • Claims Coach

    Oct 2013 - Aug 2016

  • Claims Consultant

    May 2009 - Sept 2013

  • Policy Services Consultant

    May 2008 - Apr 2009
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  Santam Insurance

  Feb 2018 - Sept 2022

  Training Development Specialist

  Designed, developed, implemented, and evaluated 33 learning programs in line with departmental andorganizational goals and strategies using a variety of digital design tools and methodologies with a focus on LXD (learner experience design) to ensure success in learning for 3000+ staff and intermediaries.Responsible for maintaining a course catalog of 48 bespoke programs/courses within the technical skills portfolio (Product, Systems, Processes).Manage the assessing and moderating of formative and summative assessments.Conducted over 20 training needs analyses with stakeholders through consultation to understand business requirements and offer appropriate solutions.Conduct training gap analysis on a monthly basis across the business and develop specific training interventions, which can include coaching, classroom training, eLearning modules, or virtual classrooms (Blended Learning).Performed 30+ new hire and projects training interventions, reaching over 2000 staff and intermediaries using various facilitation delivery methods. This includes ‘train-the-trainer’ training.Responsible for elements of maintaining and administration on organisation Learning Management Systems (MOODLE and SUCCESS FACTORS) including registration processes, database management, updates, preparing system reports, and providing technical support to business and end-users.Engage and collaborate with external vendors (Deloitte, LRMG) Show less

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  KPMG South Africa

  Sept 2022 - now

  Digital Learning Solutions Lead