Juan Gutierrez

Experience

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  Sam Ash Music

  Dec 2002 - Jul 2009

  Pro Audio Sales Associate

  Ensured that every customer received outstanding service by providing a friendly environment while maintaining awareness of all product knowledge information and merchandise promotions. Assisted and encouraged customers in selecting and purchasing products by addressing customer needs and providing information concerning specifications, warranties, financing available, maintenance of merchandise and delivery options. Researched customer products to enhance knowledge of product markets and competition to ensure proficiency in product’s features/benefits and ability to properly demonstrate usage/operation when presenting merchandise to customers. Show less

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  Rook Audio

  Jul 2009 - Dec 2014

  Owner

  Designed quarterly economical marketing programs such as coupon promotions to increase sales volume. Increased sales year-to-year overcoming customer concerns about product viability through a combination of techniques that included product demonstrations and a strong guarantee of service, which resulted in referral lead generation. Recruited, hired, trained, and evaluated a cross-functional staff of technical and administrative employees. Implemented process improvements by redefining staff roles and bringing in new technologies. Responsible for day-to-day business operations and general accounting by managing all aspects of billing, invoicing, account reconciliation, collections, and payroll activities. Show less

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  INTERMARK INDUSTRIES, INC.

  Apr 2014 - Mar 2015

  Online Sales Coordinator

  Responsible for managing web-based store, setting appointments, communicating closely with other departments, and maintaining records of sales data. Prompt follow up with internet leads and attempts to convert leads into actual sales. Promoted positive customer relations via e-mail or instant messaging program.

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  Sam Ash Music

  Dec 2014 - Mar 2016

  Pro Audio Department Manager

  Managed a team of four sales professionals and monitored customer preferences to determine focus of sales efforts. Resolved customer complaints by exchanging merchandise, refunding money, and adjusting bills. Shared product knowledge with customers while making personal recommendations and maintained friendly and professional customer interactions.

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  SoundGoods Inc

  Feb 2015 - Aug 2017

  Online Sales Manager

  Responsibilities include management of website, market places, and increasing sales volume each quarter. Maintaining professional relationships with distributors/vendors and building a strong customer base. In addition, responsible for placing orders with vendors, resolving customer issues, and shipping orders daily.

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  Freelance, self-employed

  Sept 2017 - now

  Online Marketing Specialist