Dan McNallen

Experience

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  Hydramatic Transmission Systems Division

  Jan 1989 - Dec 1991

  EDS SE Manager

  Led Systems Engineering (SE) team supporting the Divisional Personnel, Reliability, Sales, and Planning Organizations Coordinated the sales pursuit and implementation of a common time and attendance system across the division’s four manufacturing sites

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  Delphi Chassis Components Mfg. and Engineering

  Jan 1992 - Dec 1995

  EDS Account Manager

  Provided site leadership for dual sites including people care, P&L performance, business development, client relationship, and service delivery Coordinated relocation and start-up of new client engineering centerCo-led divisional negotiations with the client for the renewal of the EDS five-year service agreement

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  Delphi Chassis Brake Assembly Mfg. Site

  Jan 1996 - Dec 2002

  EDS Account Manager

  Developed, sold, and implemented numerous IT initiatives including label error proofing, part traceability, plant floor data collection, maintenance management, freight monitoring, and engineering test lab services Achieved 87% reduction in plant’s labeling errors, EDS plant floor solution cited by client as best in class and emulated by other mfg sitesLed successful consulting pursuit which identified significant overpayments by client to outside suppliers

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  Delphi Steering Systems Division

  Jan 2003 - Dec 2004

  EDS Client Delivery Manager

  Ensured seamless delivery of EDS services, ($18M+ annual client spend), interfacing with Divisional IS&S CIO and Operations ManagerAttained sapphire ratings from IS&S CIO and Operations Manager for EDS Renewal, Reference, Value, Innovation, Sense of Urgency and Overall Performance in 2003 Coordinated Divisional service delivery, customer care, problem resolution, P&L performance, and new business development

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  EDS

  Jan 2005 - Dec 2006

  Global Operations Manager – GM Account

  ITIL SME ensuring global process compliance, monitoring operational effectiveness and driving continual improvement across the Delivery TeamsDeveloped Go-to-Green Improvement Plans Achieved 39% reduction in major problem reviews from 2005 to 2006

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  HP

  Jan 2007 - now

  Currently serve as the ITSM Global Service Operations Manager for the DXC Procter & Gamble Account responsible for the development, implementation, and support of Global Incident, Escalation, and Problem Management processes and tools. Responsibilities include serving as Global Operations Lead ensuring timely critical incident resolution, comprehensive root cause investigations, and achievement of SLA and performance metrics. Prior to this served as the Problem Management - Global Operations Manager for the EDS GM Account, leading the implementation of an ITIL framework for Problem Management across the global EDS GM Enterprise. Achieved the coveted ITIL Service Manager Masters Certification and have held numerous positions across all areas of the IT Services Industry serving a diverse client base of Plant Managers, Chief Engineers, Divisional Directors, and CIO’s. Brings 25 years of operational and leadership experience supporting the automotive, manufacturing, and consumer goods industries. Achievements have resulted in significant quality improvements and cost savings, and have been cited as best in class. Skills in developing client relationships, identifying and driving process improvements, problem solving, and project management have resulted in excellent customer satisfaction scores and further business growth. Led numerous initiatives and have extensive experience in delivering IT solutions that achieve results. The large scale implementations of label error proofing and part traceability drove dramatic quality improvements and were cited as best in class by the Client and emulated by other manufacturing sites. Implementation of ITIL focused operational initiatives including the Rapid Response Team, Daily Service Reviews, ICC Dashboard, EMS RCA Reviews, and tracking and reporting portals resulted in dramatic improvements in global delivery performance. Show less

  • Global Service Operations Manager - ITSM Incident/Problem Manager

    Mar 2007 - now

  • ITSM Global Incident/ Problem Manager - P&G Account

    Jan 2007 - now