Nicholas Skelton

Experience

• 

  NSL | trusted outsourcing

  Sept 2012 - now

  Working together with the Operation Support Manager and Client Account Manager ensuring the smooth running of the business and resolving any problem that arises. Apart from being a senior member of our management team, my role also includes to aggregate, analyse and reconcile data, enabling me to provide regular reports to various departments of our company and client.My responsibilities include:- Managing a large team of on street staff ensuring the smooth-running of the operation whilst delivering on our client’s expectations.- Keep in regular contact with our client, managing any request brought forward to us to action. -Hold disciplinary hearings when company policies have been breached and taking appropriate action where necessary. -I have handled grievances between staff and have experience in our appeal process. Managing staff recruitment, down time, absences and long term sickness. - Run Key Performance Indicator (KPI) reports to review our performance to both our client and Regional Manager. - Create reports for Supervisors to use in team meetings and performance reviews.- Ensuring that all equipment, including handheld computers are fully operational and work closely with our IT department to resolve problems. Show less Responsible for a team of 10 Civil Enforcement Officers. I managed my team’s performance, ensuring any issue that arose was dealt with in a timely manner.- Managing all aspects of staff recruitment, training, probations, sickness, leave allocation, team meetings and Personal Development Plans - Hold Investigations and disciplinary hearings, ensuring all sides feel heard and fair decisions reached- Effectively handling complaints from external customers and internal staff- Respond to client emails and write formal letters on behalf of the company - Report back to Operations Support Manager Show less As a senior Civil Enforcement Officer, I assisted my Supervisor in managing our team. As my Supervisor was working part time, I was given the responsibility to act up as a Supervisor 3 days a week.- Training new members of staff to our client’s standards, ensuring knowledge of TMA 2004.- Brief and Debrief staff, deploying them onto beats, chair team meetings.- Assisting Supervisors with investigations and disciplinaries by being the note taker and company representative.- Monitoring staff, ensuring positive representation of the company is always delivered, and review ways of improvement. Show less Having no experience in this industry, I took the new opportunity hands on and made the most from it. I gained new skills in being able to manage confrontation, remain emotionally resilient, minimise distress in difficult situations and also improved my customer service skills. My responsibilities included:- Patrolling beats, reporting any sign or line defect or abandoned vehicles.- Enforcing the Traffic Management Act 2004 to vehicles found contravening. - Transported colleagues to beats and attended special requests.- Elected Trade Union Steward for UNISON. Show less

  • Technical & Projects Manager

    Jan 2022 - now

  • Enforcement Manager

    Oct 2020 - Jan 2022

  • Senior Civil Enforcement Supervisor

    Nov 2015 - Oct 2020

  • Civil Enforcement Supervisor

    Nov 2014 - Nov 2015

  • Senior Civil Enforcement Officer

    Oct 2013 - Nov 2014

  • Civil Enforcement Officer

    Sept 2012 - Oct 2013