Krysta Paluch

Experience

• 

  Algonquin College

  Sept 2009 - Nov 2012

  Client Service Representative

  •Processing customer text book orders, bills and accounts using credit card and cash transactions.•Served customers by providing product and service information regarding course codes and required materials; resolving textbook and service inquiries and complaints.•Using Algonquin College programs to view registration of students and support the needs of the books required.•Dealing with customer orders via telephone, e-mail and face to face both in English and in French.•Responding to course questions, requirements and student needs in a fast paced environment. •Marketing and promoting events with other departments of Algonquin College. Show less

• 

  Ottawa Carleton District School Board

  Sept 2013 - now

  Early Childhood Educator

  •Assisting parents with the registration process, application for the After School program and any questions about the Kindergarten Curriculum. •Mentoring newly hired Early Child Educators with support and guidance and communicating with them via e-mail and in person to ease their transition into OCDSB.•Implementing activities in French Immersion SK program and running an aftercare program while using Trillium Web Attendance (Database program).•Handling inquiries and complaints from parents, and newly hired OCDSB staff to support their needs and improve their experience with the school board. •Documenting children behaviour and interactions with parents when necessary.•Communicating with parents and other educators, via Google +/cloud, e-mail and other social media networks. Show less