Richard Cook

Experience

• 

  Buffalo Connection

  Sept 2000 - Apr 2005

  Assistant Manager

  The chief responsibility was providing support and assistance when it came to performing managerial duties while assisting in recruiting and training qualified personnel to provide the highest customer satisfaction. As assistant manager, I also directed and provided full support in coaching and empowering employees, provided a hands-on approach in conducting inventory stocking and recording as well as other related minor managerial responsibilities.

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  Afni

  Apr 2005 - Sept 2007

  Customer Service Representative

  Build and maintain rapport with customersIdentify customer needs; review and update activity on accountsResolved customer issues in a prompt, professional and friendly mannerPromoted and sold products and services to meet goalsAttend training to update product knowledgeEmployee of the Semester 3 consecutive semesters

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  Hertz

  Dec 2007 - Jun 2013

  Branch Manager

  •Managed over $2.5 Million in company assets•Ensured positive customer experience, making Hertz #1 in car rental company experience•Achieved individual sales goals and customer service goals•Grew sales by utilizing business-to-business sales tactics•Created branch's business plan and saw it through •Upheld company standards by presenting the highest level of quality vehicles to our customers •Grew Revenue 212% from year 1 till year 3

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  Sullivan University

  Jul 2013 - Jun 2015

  Account Manager

  ·Build effective relationships with employers to identify employment opportunities and to promote the future uses of the department’s services. ·Effectively conduct on and off-site Employer Presentations of services provided to them by department ·Solicits job leads/job orders for graduates by cold-calling, attending off-site networking events, phone calling, emailing and face-to-face site visits. ·Assist the Vice President of Career Services in implementing Career Services department objectives and achieving goals. ·Assist graduates in their career search by working with the Career Services Specialists and graduates on resume development, interview training, job search techniques, career-coaching, forwarding applications and accepting employment offers. ·Maintain a high placement percentage as measured by both SUS and accrediting body. ·Maintain accurate records and assists in preparing monthly, annual and other reports as requested by the Vice President of Career Services. ·Ensure up-to-date maintenance of Career Services database/reporting systems, documentation of all prospecting activity used to measure performance and to identify training needs, and documentation of student’s/graduate’s records in accordance with policies Show less

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  Waffle House, Inc.

  Jul 2015 - Aug 2016

  Operations Manager

  -Managing daily operations and scheduling for 30+ employees within a 24/7 365 business-Ensure location is staffed at a 90% quality staffing guideline through onsite and offsite recruiting efforts-Evaluate operational efficiency through KPI's analysis-Decrease food cost to 29.9% through security control measures and daily, weekly and monthly audits-Decrease turnover by 25% through team building, coaching and continuous improvement practices

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  Coca-Cola Consolidated

  Aug 2016 - now

  Inspect performance of bulk merchandisers by visiting accounts to ensure individual performance meets CCBCC standards.Maintain proper staffing levels to ensure optimal customer service through effective hiring, training, and coaching of full and part time bulk merchandisers.Review data to ensure all roles are effectively using specific systems and perform maintenance to the data as needed. Evaluate performance of merchandisers by evaluating reports.Work with route planning team on optimizing daily routes and provide feedback on daily route plans. Understand available staffing by day in regard to full and part time staff.Maintain an open dialogue and meet with District Sales Managers and Bulk Account Developers to review performance of merchandising team and identify opportunities.Manage the cost per case for bulk merchandising vs. budget. Show less

  • District Sales Manager

    Jan 2022 - now

  • Merchandise Analyst

    Jan 2020 - Jun 2023

  • Merchandising Supervisor

    Aug 2016 - Jan 2020