Nomcqibelo Pheme

Experience

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  Citibank

  Apr 2006 - Jun 2006

  Learner Assistant Buyer - CIMA Learnership
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  Jonen Freight

  Jun 2006 - Jul 2007

  Frontline Receptionist
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  Citibank

  Aug 2007 - Oct 2009

  Switchboard PABX Operator
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  Citi Group

  Oct 2009 - Dec 2011

  Workflow Clerk

  Trade OperationsAccounts Services

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  Red Cross Limpopo

  Mar 2014 - Jun 2015

  Fundraising Officer | Peer Educator

  Fundraising Officer Peer Educator

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  ABSA Barclay Business Banking

  Jul 2015 - Mar 2017

  Conformance Consultant

  • Preferential On-Boarding of Business (New and Existing), KAMLS (KYC) Requirements• Maintaining concepts of general maintenance, product maintenance, and FIC Control maintenance for all client kinds, organizational structures, and complexity• Complete comprehension of operational risk management requirements• Opening products on internal systems in accordance with customer and corporate service standards. Guarantees, savings accounts, investments, and checks. Instant-based banking products, credit cards, and fixed deposits.To maintain general customer profiles and product offerings, be aware of the remediation and refresh requirements as well as the banking application platform.• General information is updated, and all other FBSS activities are updated in accordance with company operational, sanction, and regulatory needs. Facilitate client account maintenance, including updating signatures, internet users, changing addresses, and other client profile maintenance procedures.• Ensuring that proper procedures and controls are in place to mitigate risks associated with FICA Show less

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  ABSA Barclay Business Banking

  Jun 2017 - Feb 2018

  Enterprise Banker

  Deliver excellent customer service that goes above and beyond what is expected by utilizing proactive, creative, and practical solutions.• Manage the expansion of active customer accounts to increase clientele and oversee the portfolio by reaching out and generating leads.• Keeping current with individual items, pricing, application requirements, processing times, and deadlines to support and meet key sales targets.• Reach out to new clients and promote the best financial products to achieve sales targets. • maximize the cross-selling potential within the Business PortfolioBy meticulously and promptly planning, reporting, and updating all pertinent information, adhere to governance in terms of statutory and audit criteria. Show less

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  T-Systems South Africa

  Dec 2018 - Sept 2019

  Field Service Engineer (Desktop Support) Intern

  • Support for our TSSA's end users across all devices (computers, laptops, printers and other related electronic devices).• Deal with reported events and project deliverables within set SLAs.• Resolve IT events and duties effectively and in accordance with ITIL standards.• Preventative upkeep: Reports any potential dangers to the team lead.• Conducting pre-installation audits to ensure that devices are optimized to the fullest extent possible.• Assist with installation and rollout. Configure and install products connected to the software.• Provide desktop, hardware, and network support for defective equipment and applications. Show less

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  Afrihost

  Oct 2019 - now

  WhatsApp Technical Support Specialist

  FIBRE BROADBAND• Ordering fibre from several operators • Helping customers sign up and with sales support • Troubleshooting slow/intermittent connections • Troubleshooting router difficulties • Setting up DHCP, Static IP, and PPPoE on routers • Communicating with network operators to handle Layer 1, 2, and 3 issues • Communicating with Afrihost NOC for issues requiring advanced system accessFIXED LTE AND MOBILE DATASetting up APN and 4G connections on routers; • Addressing issues with slow connections; and • Coordinating with network operators to address a variety of problems.VOICE OVER IP (VoIP)Setting up SIP accounts; addressing call forwarding and sluggish connections; and addressing voice quality concerns • Communicating with network administrators to resolve various problems Setting up SIP accounts, troubleshooting speech quality difficulties, and call forwarding are all aspects of voice over IP (VoIP).WEB HOSTING1. propose hosting and cloud services according to the client's requirements2. ensure that a production environment for shared, dedicated, and virtualized web hosting servers are running properly;manage DNS entries including domain name registration, transfer, and management;4. resolving email problems; 5. setup, evaluate, troubleshoot, and improve installations of WordPress, Drupal, Joomla, and other content management systems;Customers can get tech support by phone, chat, and helpdesk. Show less