Camila Gallo

Experience

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  Sitel

  Dec 2014 - Mar 2016

  Responsible for providing training and support to new trainees in three lines of business. Responsible for tracking KPIs, developing action plans for continuous improvement, and meeting established goals. Responsible for providing training and support to new trainees in Monterrey, MX in two new lines of business. Responsible for tracking KPIs, developing action plans for continuous improvement, and meeting established goals. Bilingual customer service representative for Comcast. Responsible for providing technical support to US Based customers via phone, troubleshooting problems, and providing solutions to customers. Strong understanding of technical concepts for effective communication with customers.

  • Subject Matter Expert | Mentor

    Mar 2015 - Mar 2016

  • SME | Mentor

    Sept 2015 - Oct 2015

  • Customer Service Representative

    Dec 2014 - Mar 2015
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  2W Agencia Digital

  Apr 2016 - Jun 2017

  Account Executive | Project Director

  Responsible for leading, coordinating, and organizing teams to develop a digital marketing plan; create, maintain, and oversee strategies for Adwords and Facebook Ads as well as develop and maintain client's website, especialized in colombian-based small and medium businesses.

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  DDB Colombia

  Jun 2017 - Nov 2020

  Account executibe

  ATL and Digital Account Executive PM responsible for managing the day-to-day account management of assigned clients, including developing and executing marketing strategies, managing budgets, and overseeing creative development. Main key accounts assigned: Corona, Bavaria, Phillip Morris, Fontur.

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  Nub7/8

  Dec 2020 - Oct 2023

  Responsible for leading and managing a team of 10-15 Cisco LPMs, ensuring that they are meeting customer deadlines and delivering high-quality work.Responsible for meeting client KPIs and deliverables QoQResponsible for leading internal improvement projects ensuring they add value to current client's needs.Responsible for action plan and strategies execution to ensure KPI accomplishment.Achievements:KPIs accomplishment and overachieving during FY22Q4.Top 3 Team Leads in FY22Q4. Show less

  • Operations Manager

    Dec 2022 - Oct 2023

  • Team Manager

    Jan 2022 - Dec 2022

  • Lifecycle Program Manager for Cisco

    Dec 2020 - Jan 2022
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  Human

  Jan 2024 - now

  Marketing Account Manager

  Responsible for ensuring that strategic marketing plans are delivered on time, within estimated hours, and in alignment with client's business goals. Collaborate with account directors to break down monthly marketing plans into manageable tasks, understand task requirements, and accurately estimate timeframes.Prioritize projects, timelines, and team communications based on client priorities and goals.