Kapil Koul

Experience

• 

  Moser Baer India Ltd

  Feb 2012 - Apr 2012

  Sales and Marketing Trainee

  As a Trainee-Sales And Marketing I did my research on "Benchmarking and Evaluation of Solar Home Lighting Sytems for Indian Market" under Mr.Roopesh Hira Sr. Manager - Sales And Marketing.

• 

  My Perfect Wellness

  Sept 2014 - Nov 2014

  Lead Corporate Sales & Marketing Trainee
• 

  Naukri.com

  Dec 2014 - Jul 2019

   Accountable for promoting and selling the paid services of Naukri.com in India and International on the online leads process provided by the organization as per process requirement. Handling a portfolio of amount INR 45.60 Lakhs annually in terms of sales. Mapping client’s requirements & providing the best products to suit their requirements backed up by prompt pre and after sales service. Yielding clarification up to satisfaction against the queries of customers including complaints and payment disputes. Working on a daily target of fixing appointments with clients as well as generating revenue via online sales. Executing wide gamut of tasks involved in online campaign management and e-mail marketing. Providing information to clients in India and International locations with focus on achieving predefined target and growth over e-mail, chat sessions and phone. Assisting the walk-in clients from the providing the information to the revenue generation for the company. Maintaining MIS reports for facilitating decision making by the management. Increasing the profit margin of company; acquiring new customers for the company. Keeping regular track on quality, job knowledge quiz & customer satisfaction index done by Auditors. Accountable for the escalations of the juniors for the sale closing and payment processes. Significant Highlights: Recipient of following certificates:o Received a Certificate of Rising Sun.o Received a Certificate of Milestone (highest billing ever).o Won numerous monthly and weekly contests. Show less

  • Senior Associate

    Apr 2017 - Jul 2019

  • Executive - Lead Sales

    Dec 2014 - Mar 2017
• 

  CareerBuilder

  Aug 2019 - Nov 2021

  Corporate Account Manager

   Maintaining a high level of activity to build a healthy opportunity pipeline to achieve and exceed monthly/annual quota numbers. Renewal, Cross-Selling & Up-Selling to the Existing Clientele & maintaining Relationships with Key Stakeholders. Generating revenue and grow client base, prospect, qualify, overcome objections and close new accounts. Increase spends and creates new buyers in existing accounts by cultivating new relationships laterally and above the primary contact. Establish relations with all key decision makers, influencers, buyers & users to map and understand needs and convert them into business opportunities that meet client’s objectives. Responsible for the growth of software and data solutions (SaaS) in international markets. Partnering with the support team and provide the best customer service to existing clients. Handling accounts receivable duties for active client accounts. Ensure optimum team productivity and process adherence.Added Responsibilities from 2021: Generate New Business through LinkedIn and other online sources. Executes training and demonstrations for clients to ensure understanding and usage of products. Consults with clients to improve recruitment strategies thru the use of new technology, specifically: applicant tracking, SEO, reengagement, big data, CV Parsing, Job Distribution and, mobile optimization Works closely with Directors to provide sales analysis, monthly revenue projections, etc. Forged new partnerships with C-Level and VP executives in HR, Sales, Marketing, IT and Operations in large firms and delivered comprehensive presentations and demos to executive level buyers clearly demonstrating the value and strategic business fit to win multi-year contracts and maximize account profitability.Highlighted Achievement:• Awarded IPhone12 for being the Top Sales Rep in India for achieving 132% of the revenue quota.• Been the winner of many internal Sales competitions to win Amazon Vouchers. Show less

• 

  SMS-Magic

  Jan 2022 - Mar 2023

  Customer Success Manager

  International sales/ customer management experience.End 2 End Ownership of Accounts and ability to meet/exceed financial and unit sales goals.Provide inputs to the product/marketing on innovative ideas to increase brand recall and sales.Measure and analyze existing accounts for opportunities to improve the customer experience.Drive market analysis and provide recommendations for expansion within market segment.Ensure smooth onboarding of new customers.Have the obsession to drive a better customer experience through everything that we do here at Screen Magic by maintaining relationships with customers by regular interactionsThrive Together - be a team player. Work closely with cross-functional teams to ensure an exceptional customer experience.You should be familiar with modern productivity and analytical tools.Maintains professional and technical knowledge by organizing training & on-boarding sessions for clients.Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth in-turn reduce churn.Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Engineering.Work with customers to ensure they are leveraging Product solutions effectively and finding value in our services. Show less

• 

  Adobe

  Mar 2023 - now

  Customer Success Account Manager

  1. Drive value-led conversations with customers, showcasing the benefits of Adobe's Digital Media products.2. Establish and nurture strong relationships with new and existing North American SMB customers.3. Prioritize accounts with high potential for upselling and cross-selling, based on ideal customer profiles, and engage through phone and email.4. Maximize revenue by effectively executing Marketing Qualified Leads within defined SLAs.5. Utilize customer management systems and external sources to research contracts and purchasing history, identifying expansion opportunities within accounts.6. Manage the opportunity pipeline, providing regular and accurate updates to management on progress and outlook.7. Collaborate with Solution Specialists to expand the adoption of Adobe Solution streams such as Adobe Sign, Substance, Stock, Frame.io, etc.8. Actively engage with supporting functional teams to address and resolve customer issues related to Creative Cloud Subscriptions. Show less