Kenyon Glover

Experience

• 

  United States Air Force

  Jun 1994 - Apr 1996

  Aircraft Loadmaster
• 

  Union Pacific Railroad

  Jun 2000 - Jul 2001

  Trackman

  Repair or adjust track switches, using wrenches and replacement parts. Cut rails to specified lengths, using rail saws. Operate track-wrench machines to tighten or loosen bolts at joints that hold ends of rails together. Lubricate machines, change oil, or fill hydraulic reservoirs to specified levels. Clean or make minor repairs to machines or equipment.

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  Epiq

  Oct 2001 - now

  Operations Manager

  Service Specialist, Oct 2001 – Jul 2002 Site Manager, Jul 2002 – Oct 2010Operations Manager, Oct 2010 to CurrentCurrently managing 50 employees with 15 direct reports at 16 client accounts in Texas.• Manages day-to-day scheduling and development of the Floater team so all client sites are fully staffed.• Lead weekly leadership call with direct reports. • Communicate daily with direct reports providing direction in all areas of responsibility. • Review and distribute policy changes with and to the leadership team. • Manages and submits team member’s time to payroll.• Conduct site audits and oversee the correction of operational deficiencies.• Assist the sales team with the analysis and proposal preparation as well attend sales presentations as needed.• Leads the implementation of new accounts as assigned by Senior Regional Director.• Provides transition management at accounts when a site manager has been promoted or resigns.• Develops and maintains working relationships with key client contacts and acts as the high-level primary point of contact for any issues.• Coordinates production equipment installs/de-installs• Ensures the proper utilization of technology on site.• Recruits, develops and trains site management and site personnel.• Conducts weekly and monthly visits to accounts to support and monitor the growth of team members through one-on-one developmental sessions and provide guidance on how to improve their management skills.• Assists team members with the use of current programs and helps develop new training initiatives in the region.• Coaches, counsels and disciplines team members including verbal and written warnings up to termination. • Writes and performs annual performance reviews of all direct reports. • Oversees/reviews the preparation and presentation of monthly management reports and other client correspondence. Show less