Beatriz Costa

Experience

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  Museu Nacional UFRJ

  Feb 2007 - Feb 2008

  Museology intern

  Junior scientific initiation program, jointly promoted by the National Museum and Colégio Pedro II. The tasks carried out included welcoming and guiding autonomous groups and students through the museum, explaining the current exhibition

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  Michelin

  Jan 2011 - Jul 2011

  International Trade Intern

  Activities in the foreign trade area, such as: entering orders in the system, invoicing products sold and checking proforma invoice, Bill of Lading and Packing List.

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  BRICS Policy Center

  Jan 2011 - Jul 2011

  Research Intern

  Intern at the international policy and multilateral agenda. The tasks included carrying out research on Brazil in the economic, social and political fields within the BRICS countries (Brazil, Russia, India, China and South Africa).

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  Empresas Ediouro Publicações

  Jul 2012 - Sept 2012

  Assistente de contratos

  As atividades incluiam fornecer suporte a área de contratos nacionais e internacionais da editora.

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  ActionAid

  Apr 2013 - Sept 2016

  Child Sponsorship Assistant

  Monitoring the work of the Child Sponsorship Department with ActionAid Brasil's partner organizations. Administrative and operational support to the demands of the department itself, as well as others in the organization. Visits to partners to provide training were part of the routine.

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  Rio Arte Estética

  Jan 2017 - Apr 2018

  Sales consultant

  The activities included carrying out the sales, reception and customer loyalty process, with emphasis on the use of digital tools. Daily performance of the financial routines relevant to the establishment.

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  Instituto Social de Desenvolvimento e Pesquisa - ISDP

  Feb 2019 - Jul 2019

  Fundraising assistant

  I developed strategies for fundraising in order to keep the non-profit organization working.

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  Sutherland

  Aug 2019 - Aug 2021

  As an agent my tasks were taking inbounds and outbounds calls from customers addressing any concerns they may have and explaining how to use the platafform. Reply chat and e-mail messages, providing helpful solutions to their issues. As as SME my tasks were helping the team with theis doubts and checking their tickets on a daily basis.As a supervisor, my role was doing side by side sessions, coaching sessions and hel the team keep their KPIs on target.

  • Virtual team leader

    May 2021 - Aug 2021

  • Subject Matter Expert

    Dec 2020 - Apr 2021

  • Trilingual consultant

    Aug 2019 - Nov 2020
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  Teleperformance

  Aug 2021 - Feb 2022

  Virtual Account Manager - IberoLatam /Customer Experience

  Specialist in consultative selling and creation of value propositions. Opportunity identification and process optimization in industries of all sort of branches.

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  Amadeus

  Mar 2022 - Feb 2024

  Responsible for providing accounts receivable support through monitoring all aspects of the collection of outstanding debts owed to the company. The daily tasks are, but not limit to: check unresolved payment issues, monitor overdue accounts, bank reconciliation, apply payments and prepare statements for managers.

  • Senior Contract Fulfillment Analyst || Ordering

    Jun 2023 - Feb 2024

  • Accounts Receivable Analyst

    Mar 2022 - Jun 2023
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  Bloom Consulting Group Inc.

  Nov 2023 - now

  Claims Analyst - Microsoft

  The activities include but are not limited to reviewing claims, gathering proof of execution, validate the claim, responding to inquiries related to process, auditing and identifying root causes for claims errors and recommended solutions.