Elsa Chung

Experience

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  Mount Seymour Resorts

  Jan 2002 - Apr 2004

  Customer Services Representative

  - Consistently offer professional, friendly and engaging service to guests- Communicated and solved guest inquiries, ensuring that guest inquiries are handled promptly- Maintained records of advance lesson payments, apply as specified or refund as required- Assisted sales manager with various project needs- Managed sales of special guest passes to parents- Responsible for reconciling pass sales and cash handling.

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  Cityfone

  Sept 2005 - Mar 2006

  Inbound Sales Representative

  Received incoming calls and articulated and answered guest inquires to the utmost courteous manner

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  Sage

  Apr 2006 - Jul 2008

  Accounts Receivable Clerk, Inbound/Outbound Customer Service Rep

  Sage is the global market leader for technology that helps small and medium businesses perform at their best. Sage is trusted by millions of customers worldwide to deliver the best cloud technology and support with our partners to manage finances, operations, and people. We believe in doing everything we can to help people be the best they can be, so the combined efforts of 13,000 Sage colleagues working with businesses and communities make a real difference to the world. - Increased clients' satisfaction through resolving clients' issues and concerns in timely fashion- Led a team of 2 inbound sales rep and assisted department to achieved 120% above quota sales for first half of 2007 fiscal year- Assisted clients in troubleshooting issues they experienced with Simply Accounting and BusinessVision Show less

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  Loren, Nancke & Company

  Jul 2008 - Apr 2011

  Junior Accountant

  Loren Nancke is a tax and accounting firm with deep roots - over 25 years in western Canada - and an innovative approach to serving individuals and small businesses in BC and Alberta. - Managed full-cycle bookkeeping and prepared monthly and quarterly financial analysis, reports, bank and other account reconciliations and journal entries- Set up accounts and allocated funds based on expenditure for not-for-profit organizations- Prepared year-end financial statements, corporate and personal tax returns- Prepared year-end adjusting entries, working papers, supporting documents for senior accountant and partner review- Prepared payroll, ROE, PIER report, T4 reconciliations and supplemental information to clients- Managed government remittances including HST returns, payroll remittances, and corporate tax remittances- Analyzed and discussed financial position with respective clients to determine tax planning needs- Managed multiple priorities with different deadlines during tax season- Instructed, supervised and reviewed work completed by accounting clerks- Troubleshoot and managed software for clients and in-house usage Show less

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  BC Liquor Distribution Branch

  Apr 2011 - Nov 2011

  Costing and Pricing Analyst

  The LDB is one of two branches of government responsible for the cannabis and liquor industry of B.C. We operate the wholesale distribution of beverage alcohol and non-medical cannabis within the province, as well as the household retail brands of BC Liquor Stores and BC Cannabis Stores.- Prepared, calculated, verified and processed Accounts Payable transactions for non-liquor and liquor goods and services- Communicated and corresponded with various department managers and staff regarding purchase orders and invoice details- Investigated and responded to verbal and written requests and inquiries in a timely manner and in accordance with the BC Liquor Act- Prepared analytical reports as needed for management Show less

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  Canada Revenue Agency

  Nov 2011 - Oct 2014

  Income Tax Auditor

  We are proud to be Canada’s trusted tax and benefit administration. Largely because of our dedicated and talented staff, we have been recognized as one of Canada’s Top 100 Employers for 2021. • Communicated tax reassessments with internal and external stakeholders through various mediums such as telephone conversations, decision documentations, and in-person discussions• Prioritized complex files based on level of risk, impact and estimated resources required to ensure integrity and proper reassessment• Detailed audits of books, records, and supporting documentation for individuals, proprietorships, partnerships and corporations to ensure compliance with the provisions of the Canada Income Tax Act and the Excise Tax Act• Gathered and analyzed audit evidence, collaborated with cross-functional audit teams resulting in quality audit findings and reassessments• Coordinated multiple working files and managed reporting schedules with tight timelines. Show less

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  BCLC

  Oct 2014 - Sept 2021

  For 35 years, BCLC has been delivering exceptional entertainment to British Columbians by managing casino, lottery, bingo and sports betting. For us, playing means more than winning, it’s about having a good time, bringing friends together, and doing it in a safe and responsible way. Thanks to our players, we’ve generated $25 billion for the Province of B.C. to support essential services such as healthcare, education and community programs. As a part of the product development team who managed over 14,000 products across 35 properties, I collaborated with vendors and site operators to drive over $1B in annual revenue that supports healthcare, education and community initiatives throughout the province. Notable accomplishments:- Increase customer experience via deeply understanding the local markets and deploying product strategies - Prioritized and developed product release roadmaps through solving hypothesized customer problems and enterprise needs of the organization.- Crafted and presented business cases with external and internal stakeholders - Planned and complete multiple overlapping projects through stakeholder alignment, budget management, time management, negotiation techniques, and configurations. Show less

  • Product Managemet

    Mar 2017 - Sept 2021

  • Senior Accountant, Functioned as Product Owner

    Oct 2014 - Mar 2017
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  Arcturus

  Aug 2021 - Sept 2022

  Senior Product Manager

  We are shaping the future of video every step of the way - Edit. Compress. Stream.HoloSuite is the backbone software that makes it possible to have lossless 3D video streaming into the metaverse.Notable achievements:- Led a cross-functional team to develop a long-term growth strategy and short- to mid-term product roadmaps for the emerging metaverse and AR/VR markets- Completed competitive market assessment in multiple industries- Synthesized insights gathered from market research and customer interviews- Implemented changes based on user feedback in the processing and uploading flow- Strategically planned and executed the deployment of new features and platform- Collaborated with marketing team to generate a go-to-market strategy Show less

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  IGT PlayDigital

  Jul 2023 - now

  Product Manager IV