Terry Siggins

Experience

• 

  EY

  Oct 2011 - now

  Global Telephony Services Lead responsible for the telephony service delivery to 180K + end users distributed across 100+ countries in the Americas, AsiaPAC and EMEIA areas.Supporting mixed technologies and voice applications including Alcatel, Cisco and Nortel, as well as global contact centre solutions and Skype for Business integration. Managing a team of global voice engineers and Area Leads responsible for service and project delivery. Global experience includes teaming, people management, project, financial, change and vendor mgt. Professional certifications include PRINCE2 Project Practitioner and ITIL Expert in IT Service Management Show less Managing a global team of senior voice engineers supporting Cisco UC ensuring service availability and continuous improvement to 120K end users across the Americas and EMEIA areas.Experience and responsibilities include the telephony service performance management (including Incident, Problem and Change), Financial and vendor management through budget planning and control (operate and investment), project delivery with new deployments, service retirements and technology changes, upgrades, lifecycle mgt, office projects with new offices, moves and closures (includes high level design, BC creation...) Show less Managing a team of senior voice engineers located throughout the EMEIA area, with responsibility for the maintain and operate for the telephony voice infrastructure to 40+ countries.Primary technology responsibility with Cisco IPT (Cisco CallManager, CME...) and legacy PBX's support.Management responsibilities include resource planning, budget management, business and vendor relationships and support to Global Voice Manager which includes cross border teaming (Americas, APAC and EMEIA).Support to Project Management, including consultancy, design, planning, implementation, transition management and operate.Management for continuous service improvement applying both ITIL and PRINCE2 best practices for service management. Show less

  • Global Video Conference Experience Lead / Product Manager at EY

    Jul 2021 - now

  • Global Voice Services Lead / Senior Product Manager

    Jan 2019 - Jul 2021

  • Global Telephony Service Lead

    Mar 2016 - Jan 2019

  • Americas and EMEIA Area Telephony Services Lead

    Oct 2014 - Mar 2016

  • Telephony Services Operations Manager (EMEIA Area)

    Oct 2011 - Oct 2014