Jason Citrin

Experience

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  CA Technologies

  Nov 1996 - Mar 1998

  Support / Quality Assurance

  Transitioned from education (social studies, secondary education) to information technology. Provided telephone support for small business accounting software, ACCPAC. Entered field of software quality assurance with testing of Masterpiece enterprise accounting software.

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  CT Corporation

  Mar 1998 - Apr 2012

  Oversaw software quality assurance for CT Corporation and CT Lien Solutions global providers of advanced software, Web tools and services that help legal and financial professionals improve productivity and make critical decisions.As Assistant Director of Quality Assurance I Improved efficiency through centralization of QA function across multiple organizations. Productivity was increased through the reduction of redundant efforts and the sharing of tools and information across organizations. I was able to restructure the CT Lien Solutions QA department to create a highly functional organization through a combination of critical personnel decisions and the establishment of new processes and procedures. In addition, I played key role in the evolution from a waterfall to agile environment with the introduction of Scrum to QA teams.As well I successfully implemented Remote Work for the QA Department which resulted in increased employee satisfaction while maintaining a high level of productivity from the team. Show less Managed Software Quality Assurance department through transition to a highly outsourced model while continuing to deliver major software projects. Established Testing Centers of Excellence (TCoE) with offshore vendors, increasing overall capacity and knowledge retention for testing teams. This was accomplished through detailed transition, communication and maintenance plans. Metrics were defined, captured and discussed to ensure smooth execution of the plan.Expanded and formalized automated test efforts resulting in 30% increase in test coverage and lower maintenance costs for the team.Implemented Quality Center (Mercury Test Director at the time) across the organization. Standardized the defect management approach for the organization and customized the tool in order to match the desired approach. Established mechanisms for continued maintenance and enhancement of the tool. Promoted improvement of the overall software development process as member of the Software Engineering Process Group (SEPG). Specifically drove efficiency for QA organization by streamlining test preparation process through review, modification and where appropriate elimination of unnecessary or redundant QA artifacts. And improved accuracy of test estimation and resource allocation process through analysis of previously captured data. Show less Executed numerous high complexity projects delivered with high quality, on time and within budget.Coordinated the daily activities for both onsite and offshore test teams on large scale web projects.Worked closely with the business to define requirements, understand new directions for the business. Also added value to the business by defining new User Acceptance Testing approach and establishing guidelines that took greatest advantage of the users' time.Created all QA documentation on projects, including approach documents, estimates and resource allocation plans. Created, reviewed and executed functional test cases in addition to performance tests using HP (Mercury) Load Runner tool. Show less

  • Assistant Director of IT Quality Assurance

    Apr 2007 - Apr 2012

  • Manager IT Quality Assurance

    Apr 2005 - Mar 2007

  • Analyst/Project Lead IT Quality Assurance

    Mar 1998 - Mar 2005
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  Golfsmith International

  Nov 2014 - Dec 2016

  Improved overall software quality and advanced organizational maturity through creation of a Quality Assurance department and implementation of QA methodologies and standards. Lead the effort to define a repeatable test strategy that enabled the most efficient utilization of limited QA resources. Defined testing approach and currently overseeing Quality Assurance efforts with Infor on both co-development projects and the CloudSuite implementation of Human Capital Management applications (Human Resources, Payroll, Benefits and Workforce Management)Owned coordination, organization and leadership for Quality Assurance activities associated with software development projects including the integration of merged Golf Town and Golfsmith entities and testing of E-Commerce, retail, Mobile, warehouse and back office applications and processes. Witnessed a significant reduction in number of issues reported from production since the introduction of a formal QA program.Implemented testing scorecard and metrics to facilitate communication of team and project progress as well as identify areas in need of attention and action.Championed quality and educated team members on Quality Assurance processes. Educated the business on their role in the process and directed User Acceptance Testing efforts.Promoted adoption of Agile Scrum development methodology with responsibilities for configuration and administration of Jira to support this goal.Hired, trained and mentored QA staff. Show less Provided stability and leadership for Business Intelligence team that allowed for a turnaround in productivity culminating in the implementation of new data warehouse solution. Assumed leadership of the Business Intelligence team during a period of necessary transition correcting the team dynamic and direction.Delivered a new data warehouse solution that corrected data issues, improved performance and allowed for a single version of the truth to provide better visibility into the state of the business. Analyzed and organized an unmanageable backlog of issues to identify what was most critical to the business and deliver solutions to their most pressing needs in a timely manner. Rebuilt relationships and restored confidence of the business in the work put forth by the Business Intelligence team and the validity of the data and reports they provided. Show less

  • Senior Manager Quality Assurance

    Sept 2012 - Dec 2016

  • Senior Manager Business Intelligence

    Nov 2014 - Apr 2016
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  IFLY Indoor Skydiving

  May 2017 - Dec 2017

  Quality Assurance Consultant

  Leveraging broad IT experiences to contribute to the success of local Austin companies such as iFLY Indoor Skydiving.Created and executed test cases for both new development projects and enhancements to existing applications including the integration of new shopping cart functionality for an existing website.Create user stories within Jira along with supporting user flows and processes. Build and deploy code using Bitbucket and Buildmaster.Mentor junior analysts on agile processes and provided recommendations for working within distributed team.Provided recommendations to improve user experience across applications.Designed calendar to manage writers providing seasonal content for a new website.Review and edit documents and articles prior to being published. Show less

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  Whole Foods Market

  Jan 2018 - Aug 2018

  Integration Test Lead / Release Manager

  Coordinate integration testing efforts across multiple siloed agile teams.Create test plans for integration testing efforts.Defined metrics and made recommendations towards establishment of Testing Center of Excellence.Observing and assisting teams absent of senior QA members. Mentoring more junior team members and helping define procedures and best practices. Review Google Analytics data to adjust testing efforts based upon the data.Created scorecard for reporting weekly status across agile teams.Assumed ownership of Release Management responsibilities.Oversee twice weekly Release Board meetings and coordinate any off-cycle releases.Lead the adoption of new Change Management tool, including creation of user documentation and one-on-one sessions with teams attempting to implement changes and IT leadership approvers. Show less

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  Kendra Scott

  Aug 2018 - now

  Test Manager