Raluca Dima

Experience

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  Centrul de Traduceri IDEAL

  Aug 2003 - Apr 2007

  Translator

  The job description had a wide range of tasks from translating any number of document into/from English and Polish, to human resources, public relations, office management, setting up the databases with the office's clients and translators.This was a very good opportunity to develop my PR skills, while attending the second faculty in Communication and PR. Besides, it was also a good use of my computer skills and ability to communicate in five languages.

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  BRD - Groupe Societe Generale

  May 2007 - Oct 2012

  Handling a new portfolio of clients for debt rescheduling by dividing expired credit cards into monthly payment amounts to provide a borrower with relief when needed due to the economic downturn or other unforeseen personal event (i.e. job loss, illness etc.). Meeting the set goals while ensuring a good quality of the assigned portfolio;- Constantly updating the information in each file;- Feed-back on the ongoing files and maintaining a good cooperation both with the client and the front office agent;- Data centralization and constant reports on the performed activity;- Managing the email database and sending/receiving information on the clients assiged to oe’s portfolio;- Managing the available resources in contacting the potential clients, completing the rescheduling file; Show less Debt collection for the retail clients on the bank in Pre-legal Department.- Ensuring the operational collection of the assigned loan files:o Follow up on the outstanding balances for the clients in various portfolios: I handled both small and large loans, with small or high delays, with or without mortgages;o Ensuring the commercial/amiable collection of loans through the specific methods for this activity (phone calls, text messages, letters, short text letters);o Updating the clients’ phone numbers in the computer applications;- Forwarding the files that could not be solved by the Risk/Collection department;- Contributing to the defining and implementation of the evolutions in the collection activity- Participating in the implementation of the new application, learning the banking application Show less

  • Collection Analyst at BRD

    Nov 2011 - Oct 2012

  • Collection Analyst

    May 2007 - Nov 2011
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  Societe Generale Global Solution Centre Romania

  Oct 2012 - Oct 2017

  - Coordinating the training activity for several international perimeters (both in terms of location and scope) whilst using the experience I accumulated in this field to participate in and help launch new projects - in French and English- Attending the recurrent meetings and delivering the requested reports - Performing QC controls and follow up on key aspects of the activities (elearning training and reporting, face2face training)- Identifying and following up on the opportunities to improve the performance and the process, the systems and the training tools- Lean 6 Sigma trained with multiple lean ideas suggested and implemented- Recruiting and ensuring the KT for the new staff- Ensuring the highest degree of client satisfaction by putting in place a team made up of subject matter experts and implementing and monitoring operations for the optimization of the existing processes.- Conducting regular meetings and offering support to ensure that the team is motivated and in line with the company targets and performance standards. Show less - Using an e-learning LMS (Learning Management System) platform to manage the classroom training activities of Société Générale Group subsidiaries. The main responsibilities of this position are:- enrolment of participants to training courses on the My Learning platform, with the observance of the eligibility criteria (training paths for each item concerned geographical areas, etc.)- Ensuring back-up for the e-learning activity (loading the MyLearning online course platform (LMS) entry fee, generating elearning reports and customizing them according to the customers’ needs, etc.)- Managing all elearning distributions for the BRD client and delivering the related progress reports (both standard and custom)- Level 2 support for the employees and training leads on the activity of session organization - Identifying and following up on the opportunities to improve the performance and the process, the systems and the training tools Show less - Taking over an entirely new process for the delivery of custom reports on all classroom courses from Paris, France – the transfer was successful considering that six months after the transfer, a new series of reports are being transferred, with the same process flow;- The involved work consisted in standardizing the delivery of reports, drawing up the necessary documentation (procedures, request forms, authorized interlocutors’ lists, standard messages);- After the validation of the process, providing the permanent surveillance on the specific documentation, thus ensuring its continuous updating and improvement;- The transfer also included a great variety of other recurring reports previously delivered by the Pilotage team from Paris;- Generating the reports via the MyLearning tool and customizing them accordingly; - This more complex activity implies working with a new set of Excel formulas, pivot tables and macro tools;- Ensuring a high degree of services in meeting the Clients’ needs and maintaining a good working relationship with both existing and potential clients;- Updating the reports calendar scheduled to be sent to the training leads; all reports are sent via the HUB mailing system (Neocase);- Identifying and following up on the opportunities to improve the performance and the process, the systems and the training tools;- Ensuring back-up for the e-learning reporting activity and providing constant support to the other colleagues. Show less - Drawing up custom training record reports for elearning courses generated via the professional training tool (MyLearning);- Updating the reports calendar scheduled to be sent to the training leads; all reports are sent via the HUB mailing system (Neocase) or uploaded such on the SG shared platform SharinG;- Ensuring a high degree of services in meeting the Clients’ needs: meeting the deadlines, ensuring the quality of the delivered reports, process permanent surveillance, maintaining a good working relationship with the existing and potential clients (during the deployment of their perimeter on the MyLearning platform);- Generating the reports in an excel format and applying the MACRO formula; the frequent use of the Excel tool and the concerned formulas;- Drawing up a pivot table in order to compute the completion rates of an elearning course;- Constantly updating the list of interlocutors especially authorized to request custom transcript reports;- Identifying and following up on the opportunities to improve the performance and the process, the systems and the training tools Show less - Using an e-learning LMS (Learning Management System) platform to manage the classroom training activities of Société Générale Group subsidiaries. The main responsibilities of this position are:- identification of the training needs in cooperation with the BRD training lead;- distribution rates for multiple job lines nationwide;- enrolment of participants to training courses on the My Learning platform, with the observance of the eligibility criteria (training paths for each item concerned geographical areas, etc.)- organizing training sessions and providing the logistics necessary to conduct their training centres and trainings (accommodation, translators, classroom training, etc.)- registration of participants’ attendance to the trainings using a Microsoft Access database;- Feedback reportings, analysing them and sending them to the concerned parties;- Implementing and monitoring the training plan;- Ensuring back-up for the e-learning activity (loading the MyLearning online course platform (LMS) entry fee, generating elearning reports and customizing them according to the customers’ needs, etc.)- Managing all elearning distributions for the BRD client and delivering the related progress reports (both standard and custom)- Level 2 support for the employees and training leads on the activity of session organization - Identifying and following up on the opportunities to improve the performance and the process, the systems and the training tools Show less

  • Training Coordinator

    Oct 2016 - Oct 2017

  • Senior Training Analyst

    Jan 2016 - Oct 2016

  • Reporting Specialist – F2F courses, HR Department

    Apr 2015 - Jan 2016

  • Reporting Specialist – elearning courses, HR Department

    Mar 2014 - Apr 2015

  • Training Analyst

    Oct 2012 - Mar 2014
• 

  Societe Generale Global Solution Centre Romania

  Aug 2019 - now

  • Leading and managing two teams ranging from 15 to 25 FTEs with 1 process coordinator in regards to training,coaching, compensation, motivation, development and resourcing• Measuring people performance on different projects with particular attention to the respect of timing andprocess standards: from hire to retire services• Resources Management• Supporting BPI in process/best practices definition• Day to day management of the team through development of direct reports including management ofrecruitment and induction process, absence, appraisals, performance management, and training.• Review and analysis Net Promoter Score (NPS) feedback and create management action plans, as appropriate• Carrying out 1:1s, appraisals and performance reviews in line with Societe Generale policy; creating, supportingand monitoring personal development plans for team members• Detailed forecasting, capacity planning and resource management to ensure proper resourcing of operations• Leading and working with other departments on cross-functional improvement projects• Identifying and following up on the opportunities to improve the performance and the process, the systems andthe training tools• Ensuring quality controls - includes reconciliation of results and audit checks• Acting as day-to-day liaison with client designated contacts for training-related processing• Highlighting and escalating relevant matters that may impact the running of client activity• Analyzing and solving complex issues encountered within the team and/or client; Demonstrate strong analyticaland error resolution skills for complex training environments• Identifying, recommending and implementing process improvement methodologies that strengthen servicedelivery Show less - Coordinating the training activity for the France perimeter whilst using the experience I accumulated in this field to participate in and help launch new projects - in French and English- Attending the recurrent meetings and delivering the requested reports - Performing QC controls and follow up on key aspects of the activities (elearning training and reporting, face2face training)- Identifying and following up on the opportunities to improve the performance and the process, the systems and the training tools- Lean 6 Sigma trained with multiple lean ideas suggested and implemented- Recruiting and ensuring the KT for the new staff- Ensuring the highest degree of client satisfaction by putting in place a team made up of subject matter experts and implementing and monitoring operations for the optimization of the existing processes.- Conducting regular meetings and offering support to ensure that the team is motivated and in line with the company targets and performance standards.- Setting the objectives for the team, follow-up on them and conducting the annual evaluation Show less

  • Team Lead

    Apr 2021 - now

  • Team Lead

    Aug 2019 - Apr 2021