John Van Deinse

Experience

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  TRACK TOWN PIZZA/FAST TRACK PIZZA

  Aug 1993 - Aug 1998

  Personnel & Human Resources Coordinator

  Managed Personnel and HR for four restaurant locations (this included managers and shift leads).• Generated business reports, including monthly food costs, food usage, labor, and gross profit detail by location.• Reported out on multiple data reports after analyzing them looking for data loss or anomalies.• Consolidated data requests for monthly expenses between 4 locations.• Assisted with policy and procedure development and implementation.• Hired, trained, supervised, and evaluated staff of 150 employees. • Created and implemented various employee recognition and training programs.• Managed multiple projects across 4 locations. This included the implementation of opening two new locations and working with local government agencies to make sure that all necessary permits were obtained.Store ManagerManaged new franchise, including data reporting, analysis of marketing trends, employee coaching, development and performance evaluations.• Ran data reports to help analyze food and labor costs through the use of our Point-of-Sale computer system. Reports were housed in our local database.• Coordinated promotion and advertising campaigns for location.• Responsible for day-to-day business duties including budgeting, cost benefit analysis, forecasting and purchasing. • Analyzed data for inventory control and created planning.• Increased productivity through mentoring, praise, discipline, and leading by example. Show less

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  PALOMINO EUROPEAN BISTRO

  Aug 1998 - Jan 2002

  Café Lead

  Lead Server for on-site and special catering events.• Responsible both training and supervision of all Servers.• Oversaw opening and closing of high-volume restaurant.• Handled register transactions.

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  BING’S BAR & GRILL

  Feb 2000 - Jul 2007

  Manager

  Management of dining trends, employee performance and data analysis.• Ran data reports to help analyze food and labor costs through the use of our Point-of-Sale computer system.• Provided data analysis of marketing trends using the latest innovative techniques.• Provided technical support for system administration and software updates and trainings.• Ensures smooth functioning of full bar and serving area, timely opening and closing of restaurant, and the delivery of courteous, prompt, and high-quality customer service.• Performs employee recruitment, training, scheduling, and performance evaluation.• Responsible for precise handling of all cash and credit transactions. Show less

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  Baci 500 LLC

  Jun 2007 - Sept 2011

  Owner

  Management of Daily Operations.• Managed, guided and track projects related to the opening of the business. • Ensured delivery of courteous, prompt, and high-quality customer service.• Managed employee recruitment, training, scheduling, and performance evaluation.• Developed and managed budgets and vendor relationships.• Identified critical activities and tasks and adjusted priorities as appropriate through the use of data analysis of the business volume.• Data analysis of profit and loss reports to create forecast for the coming months and maintain budget controls. • Analyzed payroll reports to properly and efficiently payroll every two weeks.• Managed all accounting procedures and payables.• Increased the number of Twitter followers to over 18,000, ranking Tidbit Bistro at number 12 in the Nation (on top of popular chains and corporate restaurants).• Developed and maintained marketing and advertising plan for the restaurant.• Installed and maintained IT systems. Show less

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  University of Washington

  Jan 2011 - Jan 2012

  Software Testing Certificate

  Wrote and Performed Test Cases.Completed Black Box testing on various programs.Documented bugs and defects of software.Used various automation tools to find defects in software.

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  Zulily

  Nov 2012 - Dec 2014

  Customer Service Operations Supervisor

  Manage four data teams of CS Operations Generalists (team of 16) who specialize in back-end service issues – Returns, Escalations, Exceptions, Chargebacks and Fraud.• Project management of technical projects covering the four groups. Prioritizing them as needed.• Data analysis of current standards and how to close the gap.• Ran database reports weekly and created visualization metrics to report to the VP leadership team.• Meets regularly with the team to provide one-on-one meetings, performance evaluations and coaching/feedback when necessary.• Planned for upcoming seasonality work increases and championed organizational goals and department initiatives.• Discovered data integrity issues and led overhaul/development of the Fraud team to narrow scope and identify fraud orders more effectively and efficiently.• Handle medium to large-size projects and reporting that may be assigned on an ad hoc basis by management.• Implement process improvements in fraud tools working closely with Tech department.• Developed and implemented process improvements of returns procedure and created more efficient policies.• Developed excellent vendor relations when dealing with customer escalations.• Works closely with our Fulfillment Centers on the East and West coast to efficiently handle returns.• Works cross departmentally to achieve goals and efficiencies for the CS Ops team.• Schedule team coverage to ensure the most optimal coverage for the business. Show less

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  Share Interactive

  Oct 2015 - Feb 2016

  Manual Tester/QA Engineer (contract)

  • Consistent demonstration of superior testing skills• Project management of simultaneous projects• Excellent debugging and problem solving skills• Knowledge of both manual and automated testing principals• Experience with a bug tracking system such as JIRA• Experience with root cause analysis• Can define test strategies for load and performance testing• Effectively communicate test needs, progress and results

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  BCG Digital Ventures

  Feb 2016 - Jun 2016

  QA Engineer (contract)

  Work closely with the developers to perform quality analysis and deliver various products.• Performance and usability testing to define data integrity by performing regular audits• Data analysis and report visualization of bugs found• Website development, Mobile - Android and IOS apps• Test case development and execution• Ad hoc testing and regression testing• Visual QA across multiple platforms• Development of test processes to improve test efficiency• Proficient using JIRA and TestRail• Reporting on quality of the product under test• Worked using SCRUM ideologies in an agile environment. Show less

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  Port of Seattle

  Apr 2018 - now

  The manager of the planning and analytics team leads a group of data analysts in the Central Procurement Office (CPO). They work with large datasets and create data visualizations to help tell the story of the data that has been pulled. They work with various customers within the Port and externally to help guide through the data story. This team is also responsible for creating and distributing the Women and Minority Business Enterprise reports that go to Portwide departments. This role is also responsible for drafting the yearly budget for CPO. Show less The Landside Supervisor position manages day to day Landside operational activities and provides leadership, customer service, incident response and management. This position manages a highly productive team of 70+ font-line staff through coaching and supervision, conflict resolution, empowerment and strong communication. Through collaboration with other departments, this position participates in the identification, planning and implementation of initiatives to improve the Operations organization in three lines of business; Public Parking, Employee Parking and Ground Transportation. Show less

  • Manager, CPO Planning & Analytics

    Oct 2022 - now

  • Landside Operations Supervisor

    Apr 2018 - Oct 2022